I can't add an attachment to my AWS Support case

Last updated: 2019-01-11

I’m trying to add an attachment to my support case, but it’s not working. What should I do?


Check the following:

  • You have three attachments attached to your support case already. Support cases can have up to three files attached to them.
  • The size of the file you’re attempting to attach is greater than 5 MB. Break files into parts that are less than 5 MB each.

If you need to send attachments that have one or more of the above characteristics to AWS Support, request an alternate method in your support case.

Note: Don't send AWS Support any sensitive data, including access credentials such as access keys, or data bound by special requirements or regulations (such as ITAR data).

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