I’m trying to add an attachment to my support case, but it’s not working. What should I do?

Check the following:

  • You have three attachments attached to your support case already. Support cases can have up to three files attached to them.
  • The size of the file you’re attempting to attach is greater than 5 MB. Break files into parts that are less than 5 MB each.
  • You’re filing the case from an AWS GovCloud-enabled account. Accounts with access to the AWS GovCloud (US) Region can’t add attachments to AWS Support cases. Instead, you receive an error similar to "This account is not authorized to attach files to cases."

If you need to send attachments that have one or more of the above characteristics to AWS Support, request an alternate method in your support case.

Note: Don't send AWS Support any sensitive data, including access credentials such as access keys, or data bound by special requirements or regulations (such as ITAR data).


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Published: 2016-06-22

Updated: 2019-01-11