I can't add an attachment to my AWS Support case
Last updated: 2019-01-11
I’m trying to add an attachment to my support case, but it’s not working. What should I do?
Check the following:
- You have three attachments attached to your support case already. Support cases can have up to three files attached to them.
- The size of the file you’re attempting to attach is greater than 5 MB. Break files into parts that are less than 5 MB each.
If you need to send attachments that have one or more of the above characteristics to AWS Support, request an alternate method in your support case.
Note: Don't send AWS Support any sensitive data, including access credentials such as access keys, or data bound by special requirements or regulations (such as ITAR data).