I’m joining or creating an organization—how does this affect my AWS Support plan?

AWS Support plans are account-specific, so each account in an organization has its own AWS Support plan.

Note: AWS Support plans on the master account of an organization do not automatically apply to member accounts in the organization.

When a member account with an AWS Support plan is added to an organization, the following happens automatically:

  1. The AWS Support plan on the member account is temporarily canceled.
  2. A prorated refund is issued to the member account for the remainder of the month.
  3. In a few minutes, the AWS Support plan is automatically reactivated on the member account.
  4. A new monthly bill is generated on the organization's consolidated bill.

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Published: 2016-05-18

Updated: 2018-09-06