Yu shows you how to troubleshoot issues
connecting to a Snowball appliance

troubleshoot-connect-snowball-yu

I can't connect my AWS Snowball device with my network. How can I fix this?

To troubleshoot your Snowball device's connection to your network, try the following:

Check the network cable

Be sure that both ends of the network cable between the Snowball device and your workstation are plugged in.

Check your Ethernet switch

Verify the following on your Ethernet switch:

  • Confirm that your Snowball device is connected to a 10/100/1000 Ethernet switch. Snowball devices don't support the configuration for a 10/100 Ethernet switch.
  • Confirm that your Snowball device is connected to a switch that's operating at full duplex speed, rather than half duplex speed.

Check your workstation's network configuration

If your Snowball device is using a DHCP IP address, your workstation must be configured to satisfy client requests for TCP/IP addresses over DHCP. You can try using the Snowball device's static IP address instead.

Change the IP address between DHCP and static

If the Snowball device still isn't connecting to your network after these troubleshooting steps, change the IP address of the device:

  1. From the E-ink display of the Snowball device, tap Network.
  2. If your Snowball device has a DHCP IP address, tap Static. If your Snowball device has a static IP address, tap DHCP.
  3. The change from DHCP to Static, or Static to DHCP, shows a new IP address. Try pinging the new IP address using networking tools such as ping, netcat, or telnet.

Note: Typically, DHCP is the correct IP address option for connecting to a Snowball device. However, cycling the IP address options back and forth can also cycle the IP address. Doing so can sometimes resolve the issue.

Power cycle the Snowball device

If the Snowball device still isn't connecting to your network after the previous troubleshooting steps, try power cycling the device:

  1. Above the E-ink display, press the power button firmly for five seconds.
  2. After the Snowball device turns off, wait 60 seconds.
  3. Unplug the power cable from the back of the Snowball device. Wait another 60 seconds.
  4. Plug the power cable back in.
  5. Press the power button firmly for five seconds to turn the Snowball device on.

After the Snowball device turns on, try pinging the IP address shown on the E-ink display.

Replace the cables

If you're still having connection issues after the previous troubleshooting steps, try replacing the RJ45 cable with a CAT5E cable. Additionally, you can try replacing the SFP+ cable or the power cable.

If you continue to have connection issues even after trying all the previous troubleshooting steps, contact AWS Support.


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Published: 2016-06-24

Updated: 2019-02-25