One of my payments to AWS wasn't processed successfully. What are some reasons this might have happened?

When AWS initiates a charge to your payment method, either automatically or by your request, AWS contacts the issuing institution of your payment method electronically to ask that they approve the payment. There are many reasons why the issuing institution of your payment method might reject the charge request—here are a few of the most common:

  • The information on file for your payment method is incorrect or incomplete. Check the default payment method associated with your AWS account in the Payment Methods pane of the Billing and Cost Management console, and make sure that the information is correct and up-to-date.
  • Your desired payment method isn’t set as the default payment method. You can keep multiple payment methods on file with AWS at a time, but only the “default” payment method is charged. For example, if you get a new credit card, you can add it to your list of AWS payment methods while retaining your old credit card. If your old credit card is deactivated, but the new credit card is not set as the default payment method, AWS continues to attempt to charge the old credit card until you set a different default payment method. For instructions on how to set a payment method as default, see Managing Your AWS Payment Methods.
  • The issuing institution of your payment method has rejected the charge request for another reason. Contact the issuing institution of your payment method and ask that they approve charge requests from Amazon Web Services. After that, you can retry most payments by clicking the Pay Now link next to any unpaid charges in the Payment History pane of the Billing and Cost Management console. If the Pay Now link isn’t displayed next to the charge you want to pay, contact AWS support.

Did this page help you? Yes | No

Back to the AWS Support Knowledge Center

Need help? Visit the AWS Support Center

Published: 2016-04-21