Why isn’t the Start menu, Action Center, or Cortana Search responding after I rebuilt my Windows 10 BYOL WorkSpace?

Last updated: 2020-02-11

My Start menu, Action Center, or Windows Search is not working after rebuilding my Amazon WorkSpaces Windows 10 Bring Your Own License (BYOL) WorkSpace. How can I fix this? 

Short Description

When you rebuild a WorkSpace, a new WorkSpace is created from the custom bundle. However, the D:\ drive, which contains the user profile, restores from the latest Amazon Elastic Block Store (Amazon EBS) snapshot of the volume.

The user profile's TileDataLayer database is closely integrated with the Start menu, Action Center, and Cortana Search. A WorkSpace rebuild can create a mismatch between the information that the new Operating System has and the modified database within the user profile.

This issue can affect WorkSpaces that are launched or rebuilt from a custom bundle created before May 2019.

Your Windows 10 WorkSpace might exhibit one of the following symptoms because of the information mismatch:

  • Choosing the Windows Start menu doesn’t produce any effect.
  • Choosing Windows Action Center doesn’t produce any effect.
  • Windows Search doesn’t open from the taskbar.

Resolution

The following steps are applicable for BYOL WorkSpaces. If you haven’t enabled BYOL, or if you don’t have an available bundle to rebuild from that was created after May 2019, see Why isn’t the Start menu, Action Center, or Cortana Search responding after I rebuilt my Windows 10 WorkSpace?

  1. Install the most recent Windows Update on a WorkSpace based on the existing bundle.
  2. Create an image from the WorkSpace, and then update the bundle with the new image. For instructions, see Update a Custom WorkSpaces Bundle.
  3. Rebuild the WorkSpace.