How do I troubleshoot a Windows WorkSpace that is marked as Unhealthy?
Last updated: 2019-04-22
My Amazon WorkSpaces Windows WorkSpace is marked as Unhealthy. How can I fix this?
First, review common causes for an unhealthy WorkSpace, and then follow these steps:
- Restart the WorkSpace from the Amazon WorkSpaces console.
- Connect to the WorkSpace using Remote Desktop Connection (RDP).
- Confirm that Windows Firewall and any third party firewall that is running have rules to allow the following ports:
Inbound TCP on port 4172: Establish the streaming connection.
Inbound UDP on port 4172: Stream user input.
Inbound TCP on port 8200: Manage and configure the WorkSpace.
Outbound UDP on port 55002: PCoIP streaming.
If your firewall uses stateless filtering, then open ephemeral ports 49152-65535 to allow return communication.
If your firewall uses stateful filtering, then ephemeral port 55002 is already open.
- Rebuild the WorkSpace from the Amazon WorkSpaces console.