AWS Business Support

Expert technical assistance when you need it most, with 24/7 access to cloud experts, architectural guidance, personalized recommendations, and automated workflows for the cloud.

Try AWS Business Support for free

If you have never used AWS Business Support before, you may be eligible to try AWS Business Support at no cost for 60 days so you can experience the value of 24/7 expert technical guidance with 1-hour response and unlimited cases. The AWS Business Support free trial unlocks all product features including full set of Trusted Advisor Best Practice Checks and Support Automated Workflows.

To enroll in the free offer with AWS Business Support:

1. Log into the Console offer page here and select “Request Offer.

1. Not an AWS customer? This offer is for AWS customers only. Please create an AWS account here. After your account is created then complete step 1 listed above.  

Explore FAQs here.  

Get The Most Out of AWS Business Support

Add as many contacts as you need, and get 24/7 access Cloud Support Engineers via phone, chat, and web. General response times are less than 24 hours, with responses less than one hour for production system down cases.

Utilize AWS Trusted Advisor to unlock more than 465 best practice checks integrated with 56 AWS services.

Leverage AWS Support Automation Workflow to access a curated collection of AWS Systems Manager self-service automation runbooks that provide best practices to diagnose and resolve common issues in your AWS environment.

Plan and execute successful events with AWS Countdown, a service designed by AWS experts for a broad range of cloud use cases, including migrations, modernizations, product launches, streaming, and go-live events.

Get guidance, configuration, and troubleshooting of AWS interoperability with common operating systems, platforms, and application stack components.

AWS Business Support free trial offer FAQs

Who is eligible for AWS Business Support free credit offer?
You are eligible for the free credit offer if the account or customer identified in the Expression of Interest: 1) Is not currently subscribed to AWS Support at the Business, Enterprise On-Ramp, or Enterprise levels, 2) Is billed directly with AWS , 3) Has not received promotional pricing for AWS Business Support nor been enrolled or participated in an AWS Business Support promotion in the past, and 4) Is current and in good standing. Offer excludes accounts registered to addresses in and individuals living in the following: Argentina, Brazil, France, Germany, Italy, Mexico, Quebec, Russia, Spain, Cuba, Iran, North Korea, Syria, and the region of Crimea.

The AWS Business Support free trial program is not part of the AWS Free Tier. Your eligibility for this program is determined independently.

Will I automatically be enrolled in the free trial?
For eligible promotions, the offer will be applied and identified account will automatically be enrolled in AWS Business Support within two weeks of submitting the Expression of Interest and accepting the Terms and Conditions.

Customers seeking same-day access to AWS Business Support can sign-up here, however will not be eligible for the free-trial offer.

How will I know if I have been approved?
Upon enrollment in free trial offer, you will receive an email notifying you of account subscription to AWS Business Support. You can also verify your enrollment by going to Support Center within the console. Customers enrolled in Business Support will see the support tier on the top left of the Supper Center and will be able to create a case ticket.

When will the trial period end?
The trial period ends approximately 60 days from the start of your enrollment within the free trial offer.

Are there any costs associated with the free-trial?
The trial is free and at no additional cost to the customer.

What will I be charged if I choose to continue using the service after the free trial has expired?
After the Promotional Period is over, your account will remain on the AWS Business Support plan and will be charged as described here.  

Where can I see AWS Business Support charges?
You can view your AWS Business Support charges or download a usage report by going to the billing dashboard in the AWS Console. If you have questions about eligibility, or meet the eligibility criteria but fail to receive the promotional offer, please contact AWS Support.

How can I cancel the trial?
To cancel the trial, customers can raise a ticket or select plan downgrade within the support plans management console. In some cases, customers might get an error while canceling support. If that is the case, customer will need to try to cancel support post Day 31, OR create a ticket at anytime to cancel support.

For any additional customer questions not answered within the above FAQ’s please contact AWS Support.