September 29, 2015

AWS Support announces two new AWS Trusted Advisor checks that offer best practices for using CloudFront, focusing on security enhancement and performance improvement:

  • CloudFront Header Forwarding and Cache Hit Ratio (Performance category): Checks for HTTP request headers that CloudFront forwards to the origin that might significantly reduce the cache hit ratio and increase the load on the origin.
  • CloudFront Custom SSL Certificates in the IAM Certificate Store (Security category): Checks for SSL certificates for CloudFront alternate domain names in the IAM certificate store that are expired, will soon expire, use outdated encryption, or are not configured correctly for the distribution.

For more information on Trusted Advisor and descriptions of all 43 checks, visit AWS Trusted Advisor.

February 26, 2015

AWS Support announces four new AWS Trusted Advisor checks that offer best practices for using Elastic Load Balancing (ELB), focusing on security and fault tolerance:

  • ELB Connection Draining (Fault Tolerance category): Checks for load balancers that do not have connection draining enabled. When connection draining is enabled, the load balancer keeps the connection open until active requests have been served.
  • Cross-Zone Load Balancing (Fault Tolerance category): Checks for load balancers that do not have cross-zone load balancing enabled. Cross-zone load balancing makes it easier to deploy and manage applications across multiple Availability Zones.
  • ELB Listener Security (Security category): Checks for load balancers with listeners that do not use recommended security configurations: a secure protocol, the latest version of a predefined security policy, and only recommended ciphers and protocols.
  • ELB Security Groups (Security category): Checks for load balancers configured with a missing security group or a security group that allows access to ports that are not configured for the load balancer. This helps to make sure the load balancer works as expected and reduces the risk of loss of data or malicious attacks.

For more information on Trusted Advisor and descriptions of all 41 checks, visit AWS Trusted Advisor.

January 22, 2015

AWS Trusted Advisor is pleased to announce the expanded availability of the Action Link feature. Action links are hyperlinks to the AWS Management Console, where you can take action on the Trusted Advisor recommendations. Action links were introduced in July 2014 on a limited number of checks. Action links are now available on all checks where links are supported by the relevant service.

For example, the Amazon EBS Snapshots check lists Amazon EBS volumes whose snapshots are missing or more than 7 days old. In each row of the report, the volume ID is a hyperlink to that volume in the Amazon EC2 console, where you can take action to create a snapshot with just a couple of clicks. To try out the new feature, visit Trusted Advisor today!

October 31st, 2014

AWS Support Center is the hub for managing your Support cases. The newly designed Support Center is moving to the AWS Management Console, providing both federated access support and an improved case management experience. The new Support Center location is

With the federated access support, you can now sign in to Support Center as a federated user. If you have given your users single sign-on (SSO) access to the AWS Management Console (after authenticating them with your identity and authorization system), they can now use Support Center without providing additional credentials.

We have also improved the case creation process to allow up to 10 service limit increase requests (for a single service) in one case. We have reduced the number of steps required to request a phone callback (phone support is available to Business and Enterprise-level support customers). Additionally, customers with many cases can now easily filter cases based on case type, severity, and status.

All Developer-level and higher Support customers can open a Technical Support case online through the Support Center. Business and Enterprise-level customers can ask Support to call at a convenient phone number or strike up a conversation with one of our engineers via chat. Enterprise-level customers can have direct access to their dedicated Technical Account Manager. To explore more support plan options, visit AWS Support Features.

July 16th, 2014

The AWS Support API allows programmatic access to AWS Support and Trusted Advisor for Business and Enterprise Support customers and allows you to integrate your internal error and ticketing systems with AWS Support.

Today, we are enhancing the AWS Support API with the addition of two new features:

  • Support for attachments
    You can now include file attachments when you create a new case or add communication to an existing case. You create an attachment set and include the AttachmentSetId when you use the CreateCase or AddCommunicationToCase operations.
  • Lightweight case monitoring
    You now have an option for monitoring the status of your existing cases without retrieving the detailed case communication. The DescribeCases operation now has a Boolean IncludeCommunications parameter that you can set to false if you are interested only in case status or other case metadata.

These new features are available now for Business and Enterprise Support customers, and you can start using them today. For more information about AWS Support and the AWS Support API, see the AWS Support User Guide.

Sept 12th, 2013

AWS Support announces three new AWS Trusted Advisor checks that offer best practices for using Route 53. Trusted Advisor now provides 30 checks for major AWS services, including EC2, S3, EBS, RDS, ELB, and Route 53. The new checks are:

  • Amazon Route 53 Alias Resource Record Sets (Performance category): This check identifies opportunities to use alias resource record sets to route DNS queries to AWS resources. Using alias resource record sets is the most efficient way to route to AWS resources, and the routing is free of charge.
  • Amazon Route 53 High TTL Resource Record Sets (Fault Tolerance category): This check examines resource record sets that can benefit from having a lower time-to-live (TTL) value. A long TTL can cause unnecessary delays in rerouting traffic
  • Amazon Route 53 Name Server Delegations (Fault Tolerance category): This check examines Amazon Route 53 hosted zones for which your domain registrar or DNS is not using the correct Route 53 name servers. Correct configuration helps to ensure maximum availability.

For more information on AWS Trusted Advisor and the other 27 checks, visit AWS Trusted Advisor.

April 30th, 2013

We are happy to announce the launch of our public beta APIs for AWS Support! Using these APIs, customers on Business and Enterprise-level support plans can now integrate case management functionality into their support tools and applications. The Support API also contains the Trusted Advisor report for your AWS account, allowing programmatic access to recommendations for cost savings, enhanced security, increased performance, and improved fault tolerance.

Please find official documentation about this new service here:

We have also added a new category to the forum.

Jan 23rd, 2013

  • Trusted Advisor: When we launched AWS Trusted Advisor, we had a goal of releasing software that would provide targeted insights to customers, helping them run applications that are more secure, more available, and at a lower cost. We are excited to have helped thousands of customers make tens of thousands of changes and save millions of dollars. We now have 26 checks, including the latest 3 released last month; RDS Security Group Access Risk, EC2 Security Group Rule Proliferation, and EC2 Instance Security Group Rule Proliferation. For more information on AWS Trusted Advisor and the other 26 checks, visit the Trusted Advisor information page.
  • Case Correspondence Ratings: To ensure that each case gets the attention that it deserves, we have implemented a new feature in the Support Center that allows customers to provide real-time feedback on their support experience. Each individual correspondence for a case can be assigned a 1 to 5 star rating, allowing support engineers to get additional information to guide their assistance and ensure a high level of support satisfaction.
  • Private Support API Beta: We released Chat support in June and IAM access in November, and we are expanding communication channels again to include APIs. Using the APIs, you can integrate support into your own support applications to create cases, update correspondence, and view your Trusted Advisor report. If you are a Business or Enterprise-level support subscriber and would like to participate in the Private Beta for Support APIs, please contact us by opening a Customer Service ticket in the Support Center and mention "Request for Private Support API Beta Access" in the Subject.

Dec 14th, 2012

Customers can now access the AWS Support Center using their IAM credentials create and manage cases, view their Trusted Advisor report, and manage Support for Health Check cases. We are also happy to announce two more identity related checks; MFA enabled on root account, and password policy configuration. For more detail on how to configure support access for your IAM users, see Accessing AWS Support.

In addition to closing security gaps and improving system performance, the Trusted Advisor report will proactively alert customers when opportunities exist to save money. Savings can occur from releasing unused resources, consolidating underutilized resources, or committing to reserved resources at recommended levels. Customers who viewed these proactive alerts were shown $28M in total saving opportunities per month and on average, these changes have led to $2.4M in customer annualized savings per month.

Nov 12th, 2012

AWS Support is pleased to announce the addition of three more checks for Trusted Advisor. The details are as follows:

  • Underutilized EBS Volumes: This check examines EBS volume configurations and warns when EBS volumes appear to be underutilized. All EBS volumes accrue charges once created. If an EBS volume remains unattached or has very low write activity (excluding boot volumes) for a period of time, the EBS volume is likely not being used.
  • EBS Provisioned IOPS Attachment Configuration: EC2 instance that has a Provisioned IOPS capable EBS volume attached, but has not been configured to enable PIOPS.
  • ASG Health Check: This check examines AutoScaling Group health check configurations and warns when an ELB health check is not enabled when an AutoScaling Group has an associated ELB. Recommended configuration for any AutoScaling Group associated with an ELB is to use ELB health check.

For more information on AWS Trusted Advisor and the other 17 checks, click here.

Oct 29th, 2012

We are excited to release the new look and feel of our support center. Based on our analysis of how customers use our web site, we have made a number of improvements. To help navigate the changes, we have put together a comparison of the new interface versus the old for six common activities.