Sept 12th, 2013

AWS Support announces three new AWS Trusted Advisor checks that offer best practices for using Route 53. Trusted Advisor now provides 30 checks for major AWS services, including EC2, S3, EBS, RDS, ELB, and Route 53. The new checks are:

  • Amazon Route 53 Alias Resource Record Sets (Performance category): This check identifies opportunities to use alias resource record sets to route DNS queries to AWS resources. Using alias resource record sets is the most efficient way to route to AWS resources, and the routing is free of charge.
  • Amazon Route 53 High TTL Resource Record Sets (Fault Tolerance category): This check examines resource record sets that can benefit from having a lower time-to-live (TTL) value. A long TTL can cause unnecessary delays in rerouting traffic
  • Amazon Route 53 Name Server Delegations (Fault Tolerance category): This check examines Amazon Route 53 hosted zones for which your domain registrar or DNS is not using the correct Route 53 name servers. Correct configuration helps to ensure maximum availability.

For more information on AWS Trusted Advisor and the other 27 checks, visit AWS Trusted Advisor.

April 30th, 2013

We are happy to announce the launch of our public beta APIs for AWS Support! Using these APIs, customers on Business and Enterprise-level support plans can now integrate case management functionality into their support tools and applications. The Support API also contains the Trusted Advisor report for your AWS account, allowing programmatic access to recommendations for cost savings, enhanced security, increased performance, and improved fault tolerance.

Please find official documentation about this new service here:

We have also added a new category to the forum.

Jan 23rd, 2013

  • Trusted Advisor: When we launched Trusted Advisor, we had a goal of releasing software that would help provide targeted insights to customers helping them run more secure, more available, and at a lower cost. We are excited to have helped thousands of customers, make tens of thousands of changes and save millions of dollars. We now have 26 checks, including the latest 3 released last month; RDS Security Group Access Risk, EC2 Security Group Rule Proliferation, and EC2 Instance Security Group Rule Proliferation. For more information on AWS Trusted Advisor and the other 26 checks, click here.
  • Case Correspondence Ratings: To ensure that each case gets the attention that it deservers we have implemented a new feature in the Support Center that allows customers to provide real-time feedback on their support experience. Within a case, each individual correspondence can be assigned a 1 to 5 star rating, allowing support engineers to provide additional case assistance and quality oversight to ensure a high level of support satisfaction.
  • Private Support API Beta: We released Chat support in June and IAM access in November, and we are expanding communication channels again to include APIs. Using the APIs you can integrate support into your support applications to create cases, update correspondence, and view your Trusted Advisor report. If you are a Business or Enterprise-level support subscriber and would like to participate in the Private Beta for Support APIs, please contact us by opening a Customer Service ticket in the Support Center and mention "Request for Private Support API Beta Access" in the Subject.

Dec 14th, 2012

Customers can now access the AWS Support Center using their IAM credentials create and manage cases, view their Trusted Advisor report, and manage Support for Health Check cases. We are also happy to announce two more identity related checks; MFA enabled on root account, and password policy configuration. For more detail on how to configure support access for your IAM users, see Accessing AWS Support.

In addition to closing security gaps and improving system performance, the Trusted Advisor report will proactively alert customers when opportunities exist to save money. Savings can occur from releasing unused resources, consolidating underutilized resources, or committing to reserved resources at recommended levels. Customers who viewed these proactive alerts were shown $28M in total saving opportunities per month and on average, these changes have led to $2.4M in customer annualized savings per month.

Nov 12th, 2012

AWS Support is pleased to announce the addition of three more checks for Trusted Advisor. The details are as follows:

  • Underutilized EBS Volumes: This check examines EBS volume configurations and warns when EBS volumes appear to be underutilized. All EBS volumes accrue charges once created. If an EBS volume remains unattached or has very low write activity (excluding boot volumes) for a period of time, the EBS volume is likely not being used.
  • EBS Provisioned IOPS Attachment Configuration: EC2 instance that has a Provisioned IOPS capable EBS volume attached, but has not been configured to enable PIOPS.
  • ASG Health Check: This check examines AutoScaling Group health check configurations and warns when an ELB health check is not enabled when an AutoScaling Group has an associated ELB. Recommended configuration for any AutoScaling Group associated with an ELB is to use ELB health check.

For more information on AWS Trusted Advisor and the other 17 checks, click here.

Oct 29th, 2012

We are excited to release the new look and feel of our support center. Based on our analysis of how customers use our web site, we have made a number of improvements. To help navigate the changes, we have put together a comparison of the new interface versus the old for six common activities.

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