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To support vehicle owners, automakers need omnichannel customer service infrastructure. However, contact center technology can be difficult to implement and maintain, resulting in disjointed support experiences that leave customers and agents desiring a more intelligent way to connect. Using Customer Care & Contact Center solutions on AWS, automakers can adopt infrastructure that streamlines the customer support process and makes it simple for agents to resolve customer inquiries in a faster, more intelligent way. As a result, they can delight their customers, build confidence across their consumer and employee touchpoints, and gain a customer-obsessed advantage over their competitors.
Deploy a multi-channel, multi-language conversational interface (chatbot) that responds to your customer's questions, answers, and feedback, powered by large language models (LLMs).
The Calabrio ONE workforce performance suite maximizes its core of workforce optimization (WFO) with enterprise-grade agent engagement and AI-fueled analytics tools to empower contact center and agents as brand guardians. The fully integrated, true-cloud solutions include Quality Management, Workforce Management, Analytics, Performance Coaching, and Data Management.
Enterprise documentation is often extensive and complex, containing old artefacts with conflicting information, documents hidden under complex hierarchies, and multiple versions of the same information. The Generative AI Chatbot is primarily used to query extensive enterprise documentation and speed up the information retrieval time by 99%. The chatbot provides a customized User Interface (UI) to query internal documentation on Confluence, GroupWiki and PDFs.
A cutting-edge solution designed to support secure coding practices with generative AI, ensuring legal compliance and adherence to organizational policies.Specifically designed for businesses leveraging Large Language Models (LLMs) akin to ChatGPT, GuArdIan provides critical application security controls. It operates effectively at the input and output stages of LLMs, ensuring legal and policy compliance while mitigating potential risks.
Verint Open Platform increases customer experience (CX) automation in your contact center and other customer touchpoints with our open approach powered by data and AI. With Verint, brands get AI Business Outcomes Now.
NICE CXone, the world's #1 cloud customer experience platform, transforms your call center software - empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence-all built on an Open Cloud Foundation. CXone helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone delivers one unified experience, on one cloud native platform, with fast onboarding of new employees and capabilities, and embedded AI to keep your team one step ahead.
This Guidance helps automakers enhance the contact center experience by using Amazon Connect and integrating with Original Equipment Manufacturer (OEM) Telematics Service Platform (TSP) and QnA Bot on AWS or retrieval augmented generation (RAG) technology, to build an intelligent automotive call platform.
This Guidance helps retailers to quickly build a modern, scalable contact center on AWS. A contact center in the cloud offers retailers an omnichannel experience through voice, chat, and tasks, allowing them to help their consumer more efficiently. Call details are securely stored, with personal and credit card details encrypted, then integrated with services that can check inventory, product, consumer, and transaction history. All data can be captured with analytics and reporting tools and used for marketing, helping the retailer automate their systems and processes while improving the quality of their interactions with their consumers.
