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Gupshup Accelerated Operational Efficiency with Support from AWS Enterprise Support
Hitesh Sharma, principal infrastructure engineer at Gupshup, discusses how Gupshup uses AWS Enterprise support as it expands business rapidly.
Gupshup, a leading conversational messaging platform for industry verticals like commerce, marketing, and support, has used Amazon Web Services (AWS) as its cloud provider, leveraging the agility, scalability, and innovation to create new possibilities. However, rapid expansion while maintaining performance demands deep technical expertise. To address this, Gupshup has collaborated with the AWS Enterprise Support team that played a crucial role in its growth.
Through the technical account manager (TAM) and the wider AWS Account Team, Gupshup gained access to expertise for identifying cost savings, addressing operational issues, and leveraging AWS Countdown to scale 3 times to support additional traffic during the busy period.
As Gupshup rapidly expanded its customer engagement platform across regions, consultations from AWS Enterprise Support and account teams helped this growth by providing insights aligned with Gupshup's evolving needs. This collaboration helped Gupshup shape a scalable platform supporting its growth while optimizing performance and costs, a key factor in Gupshup's success and continued innovation.
AWS Enterprise Support has played a vital role in supporting Gupshup's cloud infrastructure expansion by offering technical guidance and expertise to enhance performance, availability, innovation, and cost optimization. This collaboration has been crucial for Gupshup, enabling to scale our operations efficiently and effectively."
Hitesh Sharma Principal Infrastructure Engineer at Gupshup
AWS Services Used
AWS Enterprise Support
AWS Enterprise Support provides you with concierge-like service where the main focus is helping you achieve your outcomes and find success in the cloud.
Plan and execute successful events with AWS Countdown, a service designed for a broad range of cloud use cases, including migrations, modernizations, product launches, streaming, and go-live events.
A Greenn é uma plataforma de vendas online de produtos digitais - como livros eletrônicos, cursos, mentorias e produtos físicos - que integra uma série de soluções que facilitam o comércio eletrônico. Criada com foco em empreendedores digitais, a plataforma oferece funcionalidades como gestão de assinaturas e antecipação de receitas. Este ano a empresa tornou-se uma subadquirente graças à adequação de seu ambiente ao padrão PCI. O trabalho foi feito com o suporte da Clouddog, parceira AWS, que remodelou a arquitetura de segurança da empresa com serviços AWS, permitindo a obtenção da certificação PCI em menos de seis meses.
Panalgo uses AWS to provide companies in the life sciences with greater control over their data. Panalgo, a Norstella company, makes healthcare analytics simple through its Instant Health Data software. The company chose to build a solution that customers can deploy directly within their cloud environments. Using AWS Fargate, Amazon EMR, and Amazon EMR Serverless, Panalgo worked alongside the AWS team to build a deployed offering that is flexible and scalable. With this solution, Panalgo’s customers will gain valuable insights quickly.
Collaboration.Ai, a leader in AI-driven innovation management software, sought to expand into the US federal government sector, particularly the Department of Defense (DoD), with its end-to-end CrowdVector innovation management platform. Obtaining the required Authority to Operate (ATO) on DoD networks—a complex, lengthy, and costly process—posed a significant challenge for the startup. By engaging with AWS Partner Second Front, a member of the AWS Global Security & Compliance Acceleration (GSCA) program and using its Game Warden DevSecOps platform on AWS GovCloud (US), Collaboration.Ai secured a Certificate to Field (CTF) for DoD networks in less than 90 days. The deployment was accelerated further by using a custom registry of secure, minimal container images from AWS Partner Chainguard. This approach saved nearly two years of work and $2 million in compliance costs, swiftly opening access to the US federal government market.
Organizations of all sizes across all industries are transforming their businesses and delivering on their missions every day using AWS. Contact our experts and start your own AWS journey today.