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Konecta and AWS: A Generative AI-driven Approach to Elevating Customer Experience
We'll hear from Konecta executives about how the company is embracing an AI-driven approach to transform customer experience and support clients on their own AI journeys.
Konecta orchestrates a complete AI ecosystem for clients, easing adoption and ensuring elevated customer experience and operational excellence. By partnering with AWS, Konecta builds a platform without reinventing the wheel, leveraging cloud architecture, innovation methodology, and technical support from AWS. We'll learn about the journey to create this platform, the technology stack used, and why Konecta chose AWS.
With Bedrock and the way to have several LLMs integrated in the platform allows us to be very agile, very flexible and to adopt GenAI in our company to become one of the leaders in the GenAI industry of our sector."
Jorge del Río Chief Information Officer, Konecta
AWS Services Used
Amazon Bedrock
Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.
Globe Telecom, Inc. (Globe) is a leading digital platform in the Philippines with major interests in telecommunications, financial technology, digital marketing solutions, venture capital funding for startups, entertainment, and virtual healthcare. It serves 90 million customers with mobile, internet, and more. Using Amazon Web Services (AWS) for data warehousing, analytics, and machine learning, Globe turns data into insights.
A leading mobile telecommunications operator and the largest wireless carrier in Japan, NTT DOCOMO provides services to more than 80 million subscribers. NTT DOCOMO builds on Amazon Web Services (AWS) so that it can deliver more value to customers through innovative, feature-rich services. From serverless technology and data solutions to high-performance compute, the company is increasing the speed and quality of analysis, driving efficiency and cost-effectiveness, and continually improving customer experiences.
BDM has transformed document processing with LOUIS—a bespoke generative AI model. By turning masses of complex data into actionable insights, their customers can save time and work strategically.
Vodafone Italia è una controllata con sede a Milano di Vodafone Group Plc, una società di telecomunicazioni mobili leader del settore che opera in oltre 30 paesi in tutto il mondo. Dopo 15 anni di costante crescita nel mercato della telefonia mobile italiano, oggi Vodafone conta più di 30 milioni di clienti mobili. Nell'esercizio finanziario 2012 l'azienda ha dichiarato più di 8 miliardi di USD di profitti derivati dai servizi.
Organizations of all sizes across all industries are transforming their businesses and delivering on their missions every day using AWS. Contact our experts and start your own AWS journey today.