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United Airlines Powers Seamless Customer Experience During Travel Disruptions with AWS Serverless Containers
Learn how United Airlines was able to quickly scale a new feature on its mobile application to respond to surges in customer usage.
United Airlines is a global airline that transports over 500,000 customers per day to 460 airports worldwide. United Airlines set out to build and deploy a new feature on its mobile app called "Delays and Cancels" that gave customers more control over their travel plans during disruptions. In the event of a weather event, customers had the opportunity to rebook their tickets, get vouchers, book hotels, and more directly in the app. By using Amazon Elastic Container Service (ECS) and AWS Fargate, United Airlines could launch the app quickly and automatically scale in response to surges in customer usage during weather events.
One of the benefits that we see with AWS is our teams don't have to focus as much on the infrastructure, and therefore are able to focus on development, and focus on the customer. So, with Delays and Cancels, I think we came up with the idea and took it all the way to implementation in less than 60 days.
Grant Milstead Vice President - Digital Technology, United Airlines
AWS Services Used
Amazon ECS
Amazon Elastic Container Service (ECS) is a fully managed container orchestration service that helps you to more efficiently deploy, manage, and scale containerized applications.
In 2018, Korean Air began migrating its entire IT infrastructure to the cloud. Then in 2021, it became the first global, full-service carrier to complete an all-in migration to Amazon Web Services (AWS). As an innovator in the aviation industry, Korean Air chose to build on AWS, and it launched its new website and mobile app 90 percent faster than possible with its former on-premises infrastructure. Continuing to innovate on behalf of its customers and workforce, the airline is developing an online one-step buying option and AWS-powered machine learning tools to create predictive, pre-emptive maintenance for its aircraft fleet.
Lonely Planet, is a premier travel media company tested multiple generative AI solution vendors and found Amazon Bedrock to be 78% more cost-effective for their travel use case. Further to that, they were able to generate experiences and itineraries at 80% less the cost of manually curating them.
United Airlines is leading modernization in an industry that’s embracing change. The largest airline globally by number of seat miles, its mission is to “Connect People, Uniting the World.” Migrating tens of hundreds of applications to Amazon Web Services (AWS) has helped the business accelerate innovation, even in the midst of challenging market conditions. From supporting its technology team to save $2 billion and boosting developer productivity 40 percent, to using generative artificial intelligence (AI) to streamline passenger record processes and save months of manual effort. With services such as Amazon Bedrock, AWS IoT Core, and Amazon DocumentDB, United Airlines is transforming passenger experiences, increasing efficiency and security, and shaping the intelligent airport of tomorrow.
Organizations of all sizes across all industries are transforming their businesses and delivering on their missions every day using AWS. Contact our experts and start your own AWS journey today.