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In the travel and hospitality industry, organizations need to constantly adjust the products that they offer and the prices that they charge. Using Product Offerings & Pricing solutions on AWS, companies can increase personalization and adjust pricing and product offerings based on analysis of customer data. Using these solutions, businesses can increase sales and profit margins while maintaining customer satisfaction.
Built with the busy hotelier in mind, IDeaS Elevate enables fast and seamless revenue management automation. Elevate updates forecasts and distributes pricing daily without need for human intervention, empowering hotels running on thin margins or that have limited staff with simple, yet powerful revenue management.
Cognizant OrderServ is an omnichannel ordering solution designed for the food services industry. Customers can order from anywhere, any time and from any device—whether they’re heading home, sitting in stadiums or boarding an aircraft.
An end-to-end food ordering solution, Cognizant OrderServ integrates seamlessly with restaurant point-of-sale (POS) systems, kitchen display systems (KDS), master data management, payments services, loyalty, social media and other enterprise applications. It combines orders with every aspect of the business, from kitchen management to the enterprise systems that track sales and transactions.
In short, Cognizant OrderServ helps ensure flawless execution—and happy customers.
MENU offers seamlessly integrated, all-in-one software for advanced ecommerce, loyalty and discounts, delivery automation, analytics, third-party ordering channel management and engagement. It expedites the end user’s ordering and delivery process, ultimately improving the end user’s experience, promoting higher business productivity, decreasing manual labor, and helping enhance revenue growth. It is built for restaurant chains operating around the globe that aim to enhance their digital guest experience and scale their business.
iLoyal is an airline loyalty management platform like no other. Its modern cloud-based architecture, built with a micro-services approach, is highly configurable and scalable, allowing loyalty leaders to sidestep painstaking systems customizations.
The Accelya Offer & Order Retailing platform connects airlines with sellers and customers directly using technologies including NDC. Used by numerous leading airlines including American, Qantas, Lufthansa and United, the AWS powered, Airline-First platform gives airlines the freedom to manage their own retailing and select the specific components that they require for their own scalable, secure, modern retailing journey. Available modules include Shop & Price, Availability Calculator, Schedule Builder, Merchandise, Distribution, Revenue Management and Payment.
The Digital Commerce Platform (DCP) is a complete end-to-end solution for Travel Distribution. The platform is comprised of web-based user interface (UI) portals, an enterprise server and supporting data models. The platform has been designed to be highly scalable, extensible and fault-tolerant to meet the varying requirements of organisations ranging from small businesses to the largest enterprises. DCP is designed to easily integrate with any travel related Enterprise Information Systems (EIS). Some common examples are:
Global Distribution Systems (GDS), Airline Central Reservation Systems (CRS), Fare Quoting Engines, Hotel Property Management Systems (PMS), Hotel Switches, Car Rental Vendor Systems, Payment Service Providers (PSP), Insurance Providers
.
DCP's service-oriented architecture exposes all underlying functionality as web services, facilitating easy integration, management and distribution of travel-related products across multiple distribution channels. A set of rich UI portal applications developed upon the web services provide a complete end to end solution for distribution of travel products to the various sales channels. Typical sales channels may include: Consumer, Agent, Corporate, Call Centre, B2B.
DCP web services provide an easy to use API for a wide range of travel-related services. Each web service provides a published XML API, which facilitates easy integration and interoperability with other enterprise solutions regardless of technology or platform. DCP web services support the Open Travel Alliance (OTA) messaging standards where available.
DCP also supports a Business Rules Centre (BRC) that supports the deployment at runtime of business rules directly applicable to the hosted DCP web services. The DCP BRC consists of a rich UI that enables the user to create, test and deploy business rules in a very simple manner.
This Guidance demonstrates how airline companies can use data analysis and new AI/ML capabilities to dynamically adjust pricing, and personalize product offerings for their customers.