AWS Recognized as a 2021 Magic Quadrant Visionary
Contact centers are critical to every business' interaction with customers. As customers seek faster and more personalized experiences, vendors must adapt to these needs. Based on the current Contact Center as a Service (CCaaS) landscape, Gartner evaluated 12 vendors to help organizations choose the right solution. In the 2021 Gartner Magic Quadrant for Contact Center as a Service, Amazon Web Services was named a Visionary for a second consecutive year, due to our completeness of vision and ability to execute. In this report, discover why Gartner positioned Amazon Web Services as a Visionary and dive deep into the benefits that CCaaS solutions can bring to your organization.
In this report, learn how to:
- Understand the CCaaS landscape in its current state and develop a point of view that can be shared among customer support executives, contact center leaders, and IT operations professionals.
- Assess the strengths and cautions of CCaaS providers with detailed and updated descriptions for each vendor.
- Plan for the future with recommendations and considerations for CCaaS strategies in development.