How do I change my AWS Support plan?

Last updated: 2022-09-30

I want to change my AWS Support plan.

Resolution

To access the AWS Support Center, you must sign in with:

AWS account root user credentials

-or-

AWS Identity and Access Management (IAM) user credentials with access permissions for AWS Support plans. For more information, see Manage access for AWS Support Plans.

To change your Support plan, do the following:

  1. Open the AWS Support Center.
    You can view your current Support plan in the navigation pane.
  2. Choose Change next to your current AWS Support plan.
  3. (Optional) On the AWS Support Plans page, compare the Support plans. For pricing information, see AWS Support Plan Pricing.
    Under AWS Support pricing example, choose See examples, and then choose one of the Support plan options to see the estimated cost.
  4. Choose Review downgrade or Review upgrade for the plan that you want.
    Important:
    If you have an Enterprise On-Ramp or Enterprise Support plan, on the Change plan confirmation dialog box, choose Contact us, fill in the form, and then choose Submit.
  5. For Change plan confirmation, expand the support items to see the features included with the plan.
    Under Pricing, you can view the projected one-time charges for the new Support plan.
  6. Choose Accept and agree.

The changes take effect within 15 minutes. You'll see your new plan reflected in the Billing and Cost Management console within a few hours.

Your previous paid AWS Support plan remains valid up to the point when you switch to a new one. The terms and conditions of the new plan start applying to the usage of your account immediately. For more information, see AWS Support plan pricing.

    For an explanation of how AWS Support plans are billed, see How am I billed for AWS Support?