How can I reactivate my suspended AWS account?

Last updated: 2022-08-31

My AWS account is suspended, and I want to regain access to my account and its services.

Resolution

Note: If you closed your AWS account yourself within the past 90 days and you want to reopen it, see Can I reopen my closed AWS account? If the suspended account is a member account in an organization, then contact the owner of the management account.

If your account is suspended due to outstanding charges, you can reinstate your account by paying all past due charges in the Billing and Cost Management console.

Here are a few important things to keep in mind if your account is suspended due to outstanding charges:

  • Resources on the account can be deleted at any time while your account is suspended.
  • If your account isn't reactivated within 30 days of suspension, then your account will be closed.
  • If your account isn't reactivated within 90 days of closure, then your account is terminated.
  • Terminated accounts can't be reopened, and all resources on the account are lost.

To pay the past due charges on an account, first verify that your current payment information is accurate:

  1. Check Payment methods to confirm that the information associated with your payment method is correct.
  2. If your default payment method is no longer valid, add a new payment method, and then set it as the default payment method.

Then, follow these steps to pay your outstanding charges:

  1. Open the Billing and Cost Management console.
  2. On the navigation pane, choose Payments.
    You can view your outstanding invoices on the Payments Due tab.
  3. On the Payments Due tab, select the invoice that you want to pay, and then choose Complete payment.
  4. On the Complete a payment page, confirm that the summary matches what you want to pay, and then choose Verify and Pay.

If you paid your past due charges in full with a credit card, then services automatically reactivate within a few minutes.

If you paid your past due charges in full with a different payment method, then contact AWS Support to reactivate your account.

Sometimes account services can take up to 24 hours to reactivate an account. If you have paid your past due charges in full and your account isn't reactivated within 24 hours, then contact AWS Support.

If your account has no past due charges, then check the email address associated with the AWS account. AWS sends a notification and instructions to the registered email address on the account if your account is suspended for another reason. If you’re not sure why your account was suspended, contact AWS Support for help.