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IBS Software Stays Agile and Accelerates Innovation for the Global Travel and Hospitality Industry with SaaS on AWS
IBS Software offers its SaaS solutions on the AWS Cloud for increased flexibility and agility, using AWS Graviton-based instances for lower costs and higher performance.
Flexibility and innovation with multi-architecture platforms
40%
Reduction in carbon emissions per instance hour for top 3 instances
Overview
IBS Software is a leading SaaS solutions provider to the global travel industry, with customers across the globe. The company moved its application environment to Amazon Web Services (AWS) to help its customers meet digital transformation requirements for agility, time to market, and adaptability.
IBS runs its applications on AWS Graviton-based Amazon EC2 and Amazon RDS instances. By adopting AWS Graviton, the company has improved application performance by 10 percent, reduced Amazon EC2 costs by 20 percent, and reduced Amazon RDS costs by 10 percent.
Opportunity | Accelerating Digital Transformation Across the Travel Industry
The travel industry was hit hard by the 2020 pandemic. Airlines experienced
one billion fewer global arrivals in 2021, compared to pre-pandemic levels of nearly 1.5 billion in 2019. The industry also continues to deal with unpredictable travel volumes, increased competition, and evolving consumer expectations.
IBS Software (IBS)—a software as a service (SaaS) solution provider managing mission-critical operations for customers in the aviation, tour and cruise, energy, and hospitality industry—is striving to lessen the pandemic’s impact on its customers. “Our customers are increasingly going digital and supporting more online activities. This has highlighted the need to accelerate digital transformation across the industry,” says Anil Abraham, associate vice president & head of technology, travel, and hospitality solutions at IBS Software.
IBS was hosting its SaaS solutions in an on-premises environment, which lacked global reach and distribution, fully automated deployments, and the ability to optimize costs. To meet its customers’ evolving needs and swiftly roll out changes, IBS chose to re-architect its solutions on the AWS Cloud for increased agility, time to market, and scalability.
We want to build a culture of continuous innovation and adopt new technologies as the processor ecosystem is continuously evolving. As part of AWS Graviton adoption, we’ve reengineered our CI/CD pipelines to build, deliver, and run our multi-architecture products in x86 and arm64 processor families.”
Anil Abraham Associate Vice President & Head of Technology, Travel, and Hospitality Solutions IBS Software
Solution | Gaining the Best Price Performance with AWS Graviton Processors
IBS leveraged
AWS Global Infrastructure and a wide range of compute and storage solutions. It runs its mission-critical fleet and crew operations, aircraft maintenance, passenger services, loyalty program, staff travel, and air-cargo management applications on
Amazon Elastic Compute Cloud (Amazon EC2) instances. IBS also uses
Amazon Relational Database Service (Amazon RDS) to manage its application databases.
To improve performance and optimize costs, IBS adopted Amazon EC2 instances powered by
AWS Graviton T4g and C6g processors. AWS Graviton processors are designed by AWS to deliver the best price performance for cloud workloads running in Amazon EC2. With AWS Graviton, IBS improved application performance by 10 percent. The provider has also optimized its overall operating costs, driving a 20 percent reduction in Amazon EC2 run costs and a 9–10 percent reduction in Amazon RDS costs.
Additionally, IBS adopted a multi-architecture platform that includes
Amazon Elastic Kubernetes Service (Amazon EKS) to run and scale containerized Kubernetes applications. “Using a multi-architecture platform on AWS provides more instances and processor variations for improved flexibility. We now have the option to leverage Graviton-based instances in all deployments,” says Abraham.
IBS developed its products to be compatible with multiple architectures capable of running on x86 and arm64 processors. “Amazon EKS provides the flexibility to run x86 and arm64-based containers side by side in a single cluster. This accelerated our Graviton adoption journey, as we could gradually build our services as multi-architecture and release these services sprint on sprint,” says Jason Hiscock, vice president of IT Operations at IBS Software.
Migrating database instances to Graviton was straightforward for IBS, as it simply needed to change Amazon RDS instance types. Because application code is written in Java, the provider only required certification to validate the company’s service-level agreement (SLA) and non-functional requirements (NFR). Additionally, IBS’ monitoring and security tools were compatible with arm64.
Outcome | Building a Culture of Continuous Innovation and Sustainability
By using Graviton-based Amazon EC2 instances, IBS is improving its application experience for customers, driving down operational costs, and supporting innovation. It can access more compute capacity at any time, which helps the company scale its applications to meet rising customer demand as the company grows.
“We want to build a culture of continuous innovation and adopt new technologies as the processor ecosystem is continuously evolving. As part of AWS Graviton adoption, we’ve reengineered our CI/CD pipelines to build, deliver, and run our multi-architecture products in x86 and arm64 processor families. This makes our products future ready and allows us to leverage the cost and performance benefits of the cloud,” says Hiscock.
The IBS team also noted that the adoption of energy efficient Graviton processors has led to a reduction in its carbon footprint. Considering usage of top three EC2 instance families (C4, R5, and C6g), between December 2021 and June 2022, IBS increased the relative usage of C6g from less than 1% to 19%, resulting in a decrease of the carbon emissions per instance hour of 40%. Abraham says, “The performance and cost benefits of using Graviton, combined with a reduction in our carbon footprint, is substantial. That’s another major driving factor in our Graviton adoption.”
With a strong foundation on AWS, IBS launched new ways to stay connected and helped its customers develop impactful capabilities during the pandemic and in a post-COVID-19 world. One example is how the provider has helped airlines use their loyalty programs to generate revenues from customers who have stopped flying. Furthermore, to reduce the risk of spreading COVID-19, IBS introduced features in its cargo management platform to facilitate contactless shipments, ensuring the safety of clients’ employees and customers.
Looking ahead, IBS plans to expand its implementation of AWS Graviton, with the new Amazon EC2 C7g instances to power future applications. Abraham says, “We’re trying to be disruptors in the industry. Working with AWS allows us to continuously transform and enhance our product lines for our customers.”
About IBS Software
IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour and cruise, and hospitality industry. IBS Software's mission is to transform how travel companies operate in a digital world by delivering next-generation products to accelerate growth, drive efficiency, and create differentiated customer experiences.
AWS Services Used
Amazon Elastic Compute Cloud
Amazon Elastic Compute Cloud (Amazon EC2) offers the broadest and deepest compute platform, with over 500 instances and choice of the latest processor, storage, networking, operating system, and purchase model to help you best match the needs of your workload.
Amazon Relational Database Service (Amazon RDS) is a collection of managed services that makes it simple to set up, operate, and scale databases in the cloud.
Organizations of all sizes across all industries are transforming their businesses and delivering on their missions every day using AWS. Contact our experts and start your own AWS journey today.
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