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Ryanair Improves Customer Support Using Amazon SageMaker
Using Amazon Lex and Amazon SageMaker, Ryanair built a chatbot that improves its customer support experience and helps customers find answers to their questions quickly and easily.
Ryanair is Europe's largest airline group, flying more than 150 million passengers per year to more than 200 destinations on 2,400 daily flights. The company worked with AWS Partner Network partner Cation Consulting to deliver its solution.
We wanted to leverage AI technology powered by AWS in order to boost our customer’s experience.
Lee Reddin Head of Service Design, Ryanair
AWS Services Used
Amazon SageMaker
Amazon SageMaker is a fully managed service that brings together a broad set of tools to enable high-performance, low-cost machine learning (ML) for any use case.
Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications.
Seamlessly connecting millions of travelers with memorable experiences every day—including accommodation, flights, rides, and attractions—Booking.com is one of the world’s leading online travel platforms. Its mission is to make it easier for everyone to experience the world. No matter who you are or where you want to go, Booking.com can help make it happen. The company uses Amazon Web Services (AWS) and generative artificial intelligence (AI) to put more than 150 petabytes of data to work to improve booking services. Collaborating with AWS Professional Services, and using technologies such as Amazon SageMaker and Amazon Bedrock, it has built a scalable machine learning framework that’s accelerating experimentation and innovation.
Accor hotels group strives to go above and beyond its customers’ expectations and provide each of them with inspiring and personalized experiences. To achieve this, the hotels group is supported by Amazon Web Services (AWS) technologies and uses scalable cloud solutions, along with smart Internet of Things devices which run on Artificial Intelligence (AI). Accor hosts millions of traveling customers in 5,200 hotels in 110 countries around the world, with the capacity to open one hew hotel every day.
United Airlines is a global airline that transports over 500,000 customers per day to 460 airports worldwide. United Airlines set out to build and deploy a new feature on its mobile app called "Delays and Cancels" that gave customers more control over their travel plans during disruptions.
Leisure and tourism business TUI Group operates 1,600 travel agencies, 400 hotels, 16 cruise ships, and 5 airlines—helping millions of customers discover hundreds of destinations globally. One of the largest travel companies in the world, it migrated to Amazon Web Services (AWS) in 2017 to build a modern infrastructure for cutting-edge travel services.
Organizations of all sizes across all industries are transforming their businesses and delivering on their missions every day using AWS. Contact our experts and start your own AWS journey today.
