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Vodafone Germany Uses AWS and Amdocs to Deliver Seamless Customer Experiences
Vodafone Group, a worldwide operating telecommunications company, is reimagining the customer experience by broadening its offerings.
According to Ralf Hellebrand, programme director of technology at Vodafone Germany, its customers expect more combined services, delivered seamlessly. "In order to do that, we need to utilize technology to bundle these services, evolve them in the market, and provide a seamless experience," says Hellebrand.
To automate the process, Vodafone Germany turned to Amazon Web Services (AWS) and Amdocs, an AWS Advanced Consulting Partner, to free its workforce from repetitive work. "We are getting our people focused on creating more value for the customer," says Hellebrand.
Learn more in the video.
We are utilizing the combination of AWS and Amdocs services in order to get our people freed up from the repetitive work. We are getting our people focused on creating more value to the customer."
Ralf Hellebrand Programme Director of Technology, Vodafone Germany
AWS Service Used
AWS Advanced Consulting Partner
AWS Partners are uniquely positioned to help you accelerate your journey to the cloud and take full advantage of all that AWS has to offer.
Globe Telecom, Inc. (Globe) is a leading digital platform in the Philippines with major interests in telecommunications, financial technology, digital marketing solutions, venture capital funding for startups, entertainment, and virtual healthcare. It serves 90 million customers with mobile, internet, and more. Using Amazon Web Services (AWS) for data warehousing, analytics, and machine learning, Globe turns data into insights.
A leading mobile telecommunications operator and the largest wireless carrier in Japan, NTT DOCOMO provides services to more than 80 million subscribers. NTT DOCOMO builds on Amazon Web Services (AWS) so that it can deliver more value to customers through innovative, feature-rich services. From serverless technology and data solutions to high-performance compute, the company is increasing the speed and quality of analysis, driving efficiency and cost-effectiveness, and continually improving customer experiences.
BDM has transformed document processing with LOUIS—a bespoke generative AI model. By turning masses of complex data into actionable insights, their customers can save time and work strategically.
T-Systems, an Amazon Web Services (AWS) Partner, is using generative artificial intelligence (AI) tools including Amazon Bedrock to deliver cutting-edge solutions that combine AI and virtual reality. High performance, security, and cost-efficiency are vital. And that’s why, says vice president of hyperscaler managed services Rachel Linnemann, the Deutsche Telekom subsidiary chooses to partner with AWS.
Organizations of all sizes across all industries are transforming their businesses and delivering on their missions every day using AWS. Contact our experts and start your own AWS journey today.
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