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К сожалению, данный материал на выбранном языке не доступен. Мы постоянно работаем над расширением контента, предоставляемого пользователю на выбранном языке. Благодарим вас за терпение!
B2B Omnichannel Contact Center as a Service (CCaaS)
Telecom operators are seeking to resell omnichannel contact center solutions that use Amazon Connect to their enterprise customers. This solution, known as contact center as a service (CCaaS), opens AWS Marketplace as a resale channel and accelerates and simplifies the go-to-market process.
Shoppers now have access to brands around the clock, on everything from voice, chat to Twitter. With Zendesk, retail brands can offer seamless, personalized, branded support experiences on every channel by bringing together data from all parts of the business - inventory, shopping history, etc.