Enterprises must interact with customers to solve problems and facilitate transactions, on-boarding, and adoption via chat bots, call center, and messaging. Enterprises that harness interaction signals and machine learning, see greater improvements in customer satisfaction, product experience, and the effectiveness of their marketing strategies. By using Customer Support solutions on AWS, customers can choose from purpose-built AWS services and partner solutions to increase customer satisfaction, product adoption, and brand love.

AWS Services

Purpose-built cloud products

AWS Solutions

Ready-to-deploy solutions assembling AWS Services, code, and configurations

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  • QnABot on AWS

    Deploy a multi-channel, multi-language conversational interface (chatbot) that responds to your customer's questions, answers, and feedback, powered by large language models (LLMs).
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Partner Solutions

Software, SaaS, or managed services from AWS Partners

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  • Freshservice

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management —empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction, and productivity.
  • Gupshup Bot platform

    Gupshup is a bot building platform that allows bot builders to build, deploy and publish a bot in a matter of minutes. Gupshup gives you tools for the entire bot lifecycle. Gupshup also works across all platforms. This means that you can write your bot logic once and deploy it with a single click ac
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Guidance

Prescriptive architectural diagrams, sample code, and technical content

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