To support vehicle owners, automakers need omnichannel customer service infrastructure. However, contact center technology can be difficult to implement and maintain, resulting in disjointed support experiences that leave customers and agents desiring a more intelligent way to connect. Using customer care and contact center modernization solutions on AWS, automakers can adopt infrastructure that streamlines the customer support process and makes it simple for agents to resolve customer inquiries in a faster, more intelligent way. As a result, they can delight their customers, build confidence across their consumer and employee touchpoints, and gain a customer-obsessed advantage over their competitors.

AWS Services

Purpose-built cloud products

Amazon Connect
Provide superior customer service at a lower cost with an easy-to-use omnichannel cloud contact center
Amazon Lex
Build chatbots with conversational AI

Partner Solutions

Software, SaaS, or managed services from AWS Partners

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