Customer Intelligence and Loyalty

Customers are increasingly expecting automakers and retailers to provide cohesive, personalized, and flexible digital experiences. Companies are meeting these demands by adopting digital Customer Intelligence and Loyalty solutions on AWS. Utilizing connected tool sets, they can better manage large volumes of consumer data and establish a complete profile for each and every customer. Using these insights, automakers and retailers can deliver seamless omnichannel experiences and boost customer satisfaction.

AWS Services

Purpose-built cloud products

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Partner Solutions

Software, SaaS, or managed services from AWS Partners

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  • Zendesk Support Suite

    Shoppers now have access to brands around the clock, on everything from voice, chat to Twitter. With Zendesk, retail brands can offer seamless, personalized, branded support experiences on every channel by bringing together data from all parts of the business - inventory, shopping history, etc.

  • Amplitude

    Amplitude helps financial services organizations like Square meet customers in the moment, with real-time experiences that drive engagement, improve conversion and bolster retention. Amplitude helps teams to bring these experiences to life by providing them with quantitative and qualitative insights, recommendations and predictions about what customers are doing and why across the entire customer journey. And because Amplitude standardizes, governs and centralizes data across all sources, teams can confidently use these insights to drive the best results.

  • Tealium Customer Data Hub

    Tealium connects customer data– spanning web, mobile, offline, and IoT devices— so brands can connect with their customers. Tealium empowers brands to create a unified, real-time customer data infrastructure. The Tealium Customer Data Hub makes customer data more valuable, actionable, and secure.

  • Amperity Customer Data Platform

    - AmpID: AI Powered Customer Identity Management - Amp360: Modern Customer 360 AmpIQ: Customer intelligence & activation hub - Datagrid: Connected customer data infrastructure

  • Epsilon PeopleCloud Loyalty

    Epsilon PeopleCloud Loyalty is a comprehensive loyalty solution to help you simplify your marketing initiatives. Whether your customer loyalty strategy is straight-forward or highly complex, it has the capabilities, tools and services to meet your needs.

  • Explore

    Meltwater Explore offers a seamless solution and interactive social listening experience. Access to unlimited ad-hoc searches and volume allows marketers to take data-driven insights and turn them into actionable results.
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Guidance

Prescriptive architectural diagrams, sample code, and technical content

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