EVA Air Improves Data Security by Using Amazon WorkSpaces


By using Amazon WorkSpaces, EVA Air controls the access that external IT contractors have to its proprietary data and resources from remote locations. As a five-star airline, EVA Air is consistently ranked as one of the world’s best and safest. EVA Air uses Amazon WorkSpaces for its virtual desktop environments.

Maintenance and repair of aircraft in the aviation hangar of the airport, view of a wide panorama

AWS struck us as a highly mature service with stellar customer support."

Eric Chiu
IT Manager, EVA Air

Controlling Access to Proprietary Data

Taiwan’s major international airline, EVA Air, employs an extended team of 40 contract staff to assist with its application development and testing efforts. As external vendors, they are restricted in their access to the airline’s proprietary data and resources. However, the airline has found it challenging to manage the in-office presence of multiple contractors, who could inadvertently view, or access data not required for their work.

Swift Deployment with Committed Customer Support

EVA Air looked to create virtual desktop environments for its contractors and evaluated several desktop-as-a-service vendors. The airline even considered building its own on-premises solution but found it too costly. Eventually, it chose Amazon Web Services (AWS), which impressed the business with its proven track record of reliability and stability, as well as the breadth and depth of its services. “AWS struck us as a highly mature service with stellar customer support,” says Eric Chiu, IT manager at EVA Air.

Enabling Highly Secure Access

EVA Air used Amazon WorkSpaces to create virtual desktop environments in which contractors can securely access the data they need without having to store that data on their own devices. These virtual desktops provide each contractor with access to persistent, encrypted storage volumes on the AWS Cloud. “Everything was so easy to use, and we were able to set up the virtual desktop environments in a week,” says Jason Chen, IT system engineer at EVA Air. 

As a result, EVA Air was able to clearly cordon off the data that would be available to contractors, protecting confidential information and intellectual property while reducing the overall risk of compromising sensitive data.

On-Demand Scalability Improves Business Resilience

By taking advantage of Amazon WorkSpaces, EVA Air gains flexible, on-demand access to virtual desktops—a perfect fit for the ever-shifting nature of contract work. As the number of contractors ebbs and flows according to development needs, EVA Air can rapidly provision and deprovision virtual desktops efficiently and cost-effectively. 

EVA Air has recently realized the full extent of this benefit because, thanks to Amazon WorkSpaces, the company’s contractors who were already working remotely could carry out their tasks without any interruption. Chiu concludes, “With Amazon WorkSpaces, our contractors are able to continue their work safely and securely during the pandemic. Everything was up and running and we didn’t suffer any loss in productivity.”

To learn more, visit aws.amazon.com/remote-work-learning.

About EVA Air

Established in 1989 as Taiwan’s first privately owned international airline, EVA Air has won multiple awards and is consistently ranked as one of the world’s best airlines. It flies a fully international fleet of more than 80 aircraft to over 60 destinations.

Benefits of AWS

  • Enables highly secure access in 1 week 
  • Restricts vendor access to confidential and proprietary data and resources 
  • Facilitates ease of remote working 
  • Improves flexibility in provisioning new desktops

AWS Services Used

Amazon WorkSpaces

Amazon WorkSpaces is a managed, secure Desktop-as-a-Service (DaaS) solution. You can use Amazon WorkSpaces to provision either Windows or Linux desktops in just a few minutes and quickly scale to provide thousands of desktops to workers across the globe.

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