National Australia Bank (NAB) on AWS
One of the big four banks in Australia, National Australia Bank (NAB) provides retail banking services to more than 10 million customers and is the largest business lender in the country. NAB started its cloud journey in 2013, with significant acceleration of the program in 2018 seeing hundreds of applications—including its Murex trading platform—migrated to AWS. With comprehensive cloud upskilling through AWS Training and Certification, NAB embraced a learning culture, attracting and retaining the best talent as a result. From optimizing costs to boosting performance of mission-critical workloads, the bank has found agility in the cloud to underpin exceptional banking services.
In its 10-year cloud journey, National Australia Bank (NAB) has migrated hundreds of applications and trained thousands of staff, building a foundation from which to deliver seamless services to its millions of customers. A long-term strategic partner of AWS, it’s created a cloud-first culture that continues to drive productivity and innovation.
AWS Leading Cloud Innovator
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Generative AI and Machine Learning
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Business Transformation
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Migration
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Cost Optimization
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Continuous Innovation
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Business Applications
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In the News
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Generative AI and Machine Learning
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2024
Transforming the developer experience with Amazon Q
NAB is implementing Amazon Q Developer to automate repetitive coding tasks, enabling its developers to focus more time on innovation and creativity. Learn how NAB is building on AWS to enhance its developer experience and innovate faster for customers.
Amazon Q Developer is more than just a single product. It’s a complete change in the way that we develop code. When I think of the future with Amazon Q I’m not just thinking about developing code. I’m thinking about compliance. I’m thinking about testing and how we can do more testing with Amazon Q and have it think about what the potential failures could be and test those without us having to make specific test cases. It’s just a whole new frontier and we have to embrace the future but you also have to be bold in how you change your processes and how you think about the opportunities for this new technology”.
Steve Day
CIO NAB
2020Build a Unique Brand Voice with Amazon Polly
National Australia Bank (NAB) used Brand Voice in Amazon Polly , with help from AWS AI research scientists, to build a friendly Australian English neural text-to-speech voice unique to NAB. Launched as part of NAB’s contact center migration to Amazon Connect, it’s helping to create a consistent customer experience.
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Business Transformation
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2023
Cloud Migration Just the Start for National Australia Bank
As it continues its digital transformation and cloud migration journey, National Australia Bank (NAB) is realizing positive outcomes for employees, customers, and the business as a whole. See what chief technology officer Steve Day says about the impact AWS technology and training is having at NAB.
2021AWS Skills Guild Empowers National Australia Bank Staff with Cloud Innovation
A pioneer in skills enablement, National Australia Bank (NAB) was one of the first organizations globally to pursue a comprehensive cloud training program, giving its talent the tools to increase productivity and deliver innovation. Between 2018 and 2021 it trained more than 7,000 staff and supported 1,300 employees to gain AWS Certification through the AWS Skills Guild.
We’ve found that employees who are AWS Certified have a higher retention than those who aren’t certified. We’ve also found that investing in AWS Training has helped us attract new engineers.”
Matty CobbyCloud guild leader, National Australia Bank (NAB)
2021Accelerating Cloud Outcomes Through Comprehensive Skills Enablement
As National Australia Bank (NAB) recognized early on its cloud journey, skills are the key to delivering great business outcomes. The bank trained more than 7,000 employees through the AWS Skills Guild, with 1,300 gaining AWS Certification. This has increased workplace satisfaction and reduced attrition from 20 percent to 8 percent, while giving NAB talent the tools to drive the bank’s innovation agenda.
2019NAB Achieves Digital Transformation with the Help of AWS Customer Enablement
Meeting and exceeding the demands of the modern banking customer fueled National Australia Bank’s drive to digitally transform in the cloud. Supported by AWS and AWS Customer Enablement—including AWS Managed Services, AWS Professional Services, and AWS Training and Certification—the bank migrated 30 applications in 50 days, achieved 100 percent availability for 400 services, and trained 4,200 staff.
The entire complement of teams that provide AWS Customer Enablement services constantly work with us to achieve the best outcomes from our cloud journey.”
Steve DayExecutive general manager of Infrastructure, Cloud, and Workplace, National Australia Bank (NAB)
2019NAB Went from 0 to 3,000 Employees Trained in a Year | AWS Summit Singapore 2019
National Australia Bank’s engineering manager and Cloud Guild founder Paul Silver explains how NAB fundamentally transformed its business through upskilling its workforce. In 1 year, 10 percent of its staff—3,000 people—gained AWS Certification, not only helping to accelerate the company’s digital goals, but creating a cloud-first culture across the enterprise.
2019The NAB Cloud Guild: Accelerating Cloud Adoption Through Large-Scale Training Program
National Australia Bank (NAB) Cloud Guild founder Paul Silver talks about the enterprise-wide transformation the bank has achieved through strategic training engagement. With 400 staff attaining AWS Certification in just 10 months—and certification levels continuing to rise—the guild has created a learning culture that’s driving “outstanding” business outcomes.
This was the first time in our organization that we were enabling en masse people to understand this technology, so we knew we could only partner with AWS.”
Paul SilverEngineering manager and cloud guild founder, National Australia Bank (NAB)
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Migration
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2019
AWS Managed Services Helps National Australia Bank Accelerate Its Cloud Migration
Steve Day, National Australia Bank (NAB) executive general manager of infrastructure, cloud, and workplace, talks about the organization’s ambitious migration plan of 30 applications in 50 days. Using AWS Managed Services, NAB’s application teams had the tools to achieve this goal, getting started quickly and working with a framework of best practices for a secure, successful transition to the cloud.
[AWS Managed Services] allowed us to get up and running with a great platform that had full governance controls as well as enabling our application teams to move fast.”
Steve DayExecutive general manager of Infrastructure, Cloud, and Workplace, National Australia Bank (NAB)
2019NAB Transitions to the Cloud with AWS Professional Services
Paul Roney, National Australia Bank general manager of technology platforms, talks about the bank’s investment in digital transformation, and how AWS Professional Services has played a key role in its transition to the cloud. Providing not just the technology and know-how for rapid migration, but instilling a culture and methodology that drives continuous innovation across the bank today.
2019NAB Realizes Cloud Value Faster with the Help of AWS Managed Services
National Australia Bank closed its cloud skills gap and supported its digital transformation objectives with help from AWS Managed Services. With a secure, production-ready environment, the bank was able to migrate applications to the AWS Cloud quickly and at scale.
AWS Managed Services helped us create an AWS Landing Zone environment where we could migrate applications at scale. We didn’t have to spend months, possibly years, creating that. We could begin migration straightaway.”
Steve DayExecutive general manager of Infrastructure, Cloud, and Workplace, National Australia Bank (NAB)
2018AWS re:Invent 2018: National Australia Bank Begins Enterprise Transformation Using AWS
National Australia Bank (NAB) executive general manager Yuri Misnik takes the stage at re:Invent 2018 to talk about the bank’s enterprise transformation through its large-scale migration to Amazon Web Services (AWS). With hundreds of workloads—as well as its regulated, mission-critical foreign exchange platform—now running in the cloud, NAB enjoys greater agility and faster development.
2018National Australia Bank Values the Proactive Nature of AWS Support
Cloud is core to digital transformation across National Australia Bank (NAB), and AWS Enterprise Support gives the bank a level of engagement that has helped it move applications to the cloud at scale. See what Steve Day and Yuri Misnik say about the role of AWS in helping NAB establish an innovation culture.
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Cost Optimization
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2022
NAB Saves Big Using Amazon EC2 Spot Instances and AWS Graviton
Creating an elastic infrastructure using AWS Graviton Processors and Amazon EC2 Spot Instances, National Australia Bank is saving $1 million a month. Cost optimization at scale is increasing efficiency and giving greater scope for employees to innovate in the cloud.
Using AWS helps free up cash that we can reinvest to further enhance our whole technology offering.”
Roger SchobbenExecutive for Cloud, National Australia Bank (NAB)
2022NAB Improves Performance by 30%, Delivers Agility and Growth Readiness by Migrating Murex MX.3 to AWS
With support from AWS Partner Contino and AWS Professional Services, National Australia Bank migrated its mission-critical Murex trading platform to the AWS Cloud, reducing costs, improving performance and recovery time, and accelerating development.
On AWS, we could maintain stability and get a 30 percent performance gain on batch processing from day one. That was a great benefit for our business users. Global users who operate outside of Australia also reported noticeable performance improvements on AWS.”
Adrian AwManaging engineer, National Australia Bank (NAB)
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Continuous Innovation
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2019
NAB: Automating Cloud Governance at the National Australia Bank
Manager of engineering Chris Miras talks to AWS about the consistent compliance framework National Australia Bank (NAB) needs to deliver successful cloud migration. His team—combining NAB and AWS Professional Services talent—created the Deputy platform to do this. Find out more.
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Business Applications
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2023
National Australia Bank Delivers on Their Digital-First Strategy with Amazon Connect
National Australia Bank (NAB) migrated its 65 contact centers to Amazon Connect. See what NAB’s head of assisted experience technology Alex Kocher says about why digital first still needs a human touch. And how delivering memorable customer experiences is easier when you have an innovative feature roadmap.
How frequently new features are being released has been really impressive. Things like Contact Lens and transcribing that conversation into text and being able to mine that data to understand why our customers are calling, understand those conversations so we can make those customer experiences better over time.”
Alex KocherHead of assisted experience technology, National Australia Bank (NAB)
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In the News
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2018
National Australia Bank Selects AWS as a Long-Term Strategic Cloud Provider
National Australia Bank creates strategic long-term partnership with AWS to accelerate its cloud-first strategy. Yuri Misnik—executive general manager, business enabling technology—cites AWS extensive functionality as critical to NAB’s agility and innovation in the banking sector.
About National Australia Bank
National Australia Bank (NAB), one of the four biggest banks in the country with a 160-year history, serves more than 10 million customers in Australia, New Zealand, and countries across the world. It provides retail banking, savings, and credit services as well as being the largest business lender in Australia.
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