Customer Stories / Telecommunications

2024
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Konecta and AWS: A Generative AI-driven Approach to Elevating Customer Experience

We'll hear from Konecta executives about how the company is embracing an AI-driven approach to transform customer experience and support clients on their own AI journeys.

Konecta orchestrates a complete AI ecosystem for clients, easing adoption and ensuring elevated customer experience and operational excellence. By partnering with AWS, Konecta builds a platform without reinventing the wheel, leveraging cloud architecture, innovation methodology, and technical support from AWS. We'll learn about the journey to create this platform, the technology stack used, and why Konecta chose AWS.

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With Bedrock and the way to have several LLMs integrated in the platform allows us to be very agile, very flexible and to adopt GenAI in our company to become one of the leaders in the GenAI industry of our sector."

Jorge del Río
Chief Information Officer, Konecta

AWS Services Used

Amazon Bedrock

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

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More Telecommunications Customer Stories

Showing results: 37-40
Total results: 104

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  • Philippines

    Globe Telecom

    Globe Telecom Case Study

    By migrating the database for a key workload out of Oracle and onto the AWS Cloud, Globe Telecom has freed up 20 processors and 40 cores and will save $1 million in licensing fees. Globe Telecom is the leading provider of mobile and broadband services in the Philippines.
    2018

  • Philippines

    Globe Telecom

    Globe Telecom Innovates Payment Processing with RPA on Amazon WorkSpaces

    By implementing robotic process automation (RPA) on Amazon WorkSpaces, Globe Telecom has implemented a payment installment program for customers with minimal cost and effort.
    2021

  • Americas

    Pinterest

    Pinterest Case Study

    Using AWS, Pinterest has tripled its use of storage and compute over just two years without worrying about reliability or scalability. Pinterest provides one of the world's largest visual-bookmarking tools, with more than 200 million users and 2 billion boards.
    2014

  • North America

    BlueJeans by Verizon

    BlueJeans by Verizon Supports Five-Fold Increase in Daily Active Users Using Amazon EKS

    BlueJeans by Verizon is a video conferencing meetings platform for better remote work productivity. Due to the impact of the COVID-19 pandemic, the company needed to support its customers' rapid transition to remote working. Leveraging AWS, BlueJeans at Verizon was able to connect five times more daily average users at peak usage.
    2021
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