Customer Stories / Telecommunications

2024
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Konecta and AWS: A Generative AI-driven Approach to Elevating Customer Experience

We'll hear from Konecta executives about how the company is embracing an AI-driven approach to transform customer experience and support clients on their own AI journeys.

Konecta orchestrates a complete AI ecosystem for clients, easing adoption and ensuring elevated customer experience and operational excellence. By partnering with AWS, Konecta builds a platform without reinventing the wheel, leveraging cloud architecture, innovation methodology, and technical support from AWS. We'll learn about the journey to create this platform, the technology stack used, and why Konecta chose AWS.

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With Bedrock and the way to have several LLMs integrated in the platform allows us to be very agile, very flexible and to adopt GenAI in our company to become one of the leaders in the GenAI industry of our sector."

Jorge del Río
Chief Information Officer, Konecta

AWS Services Used

Amazon Bedrock

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

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More Telecommunications Customer Stories

Showing results: 25-28
Total results: 104

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  • Indonesia

    Telkomsel

    Telkomsel Modernizes Key Business Applications on AWS

    Telkomsel transformed the flexibility and manageability of its business applications with AWS, supporting subscriber growth and enhancing the customer experience.
    2023

  • Hong Kong

    Now TV

    Now TV Delivers World-Class Streaming for the FIFA World Cup

    To provide a seamless streaming experience during the 2022 FIFA World Cup with no downtime or interruptions, Now TV turned to AWS Managed Services and AWS Enterprise Support. By adopting these services, Now TV streamlined operations, ensured high availability, and decreased its cloud expenditure by 15%.
    2023

  • United States

    AT&T Cybersecurity Raises Threat Detection Using Amazon SageMaker

    The AT&T Cybersecurity team used Amazon SageMaker to optimize the use of machine learning in the identification and remediation of cyber threats for business customers.
    2023

  • Philippines

    Globe Telecom, Inc.

    Cloud Training Powers Innovation at Globe

    Globe, a leader in digital solutions and telecommunications in the Philippines with more than 90 million mobile subscribers and 3.4 million home broadband customers, adopted AWS Skills Guild framework to build a high-engagement cloud skills training program, Athena, which focused on curiosity, excitement, and innovation. The Athena program helped attract people who value ongoing professional development and expanded career opportunities, giving Globe access to the skills and ideas needed to deliver the leading-edge products and services its customers demand, while reducing about $1.5M USD (75M PHP) in operational costs by being more efficient with their technical resources.
    2023
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