Customer Stories / Telecommunications

2024
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Konecta and AWS: A Generative AI-driven Approach to Elevating Customer Experience

We'll hear from Konecta executives about how the company is embracing an AI-driven approach to transform customer experience and support clients on their own AI journeys.

Konecta orchestrates a complete AI ecosystem for clients, easing adoption and ensuring elevated customer experience and operational excellence. By partnering with AWS, Konecta builds a platform without reinventing the wheel, leveraging cloud architecture, innovation methodology, and technical support from AWS. We'll learn about the journey to create this platform, the technology stack used, and why Konecta chose AWS.

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With Bedrock and the way to have several LLMs integrated in the platform allows us to be very agile, very flexible and to adopt GenAI in our company to become one of the leaders in the GenAI industry of our sector."

Jorge del Río
Chief Information Officer, Konecta

AWS Services Used

Amazon Bedrock

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

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More Telecommunications Customer Stories

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Total results: 104

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  • Australia

    Canva

    Democratizing Access to Compute Insights Using AWS Cost Optimization Tools at Exceptional Scale with Canva

    Learn how Canva reduces costs using strategic compute plans while developing innovative products for 160 million monthly active users.
    2023

  • Asia Pacific

    Globe Telecom

    Globe Telecom Drives Scalability and Visibility with AppDynamics on AWS

    To enhance monitoring for its web and mobile services and continue modernizing on Amazon Web Services (AWS), Globe procured solutions from AWS Partner AppDynamics and began migrating to an AppDynamics software-as-a-service (SaaS) solution on AWS.
    2021

  • France

    Aircall : Une solution de téléphonie intransigeante sur la fiabilité de ses services, visant une empreinte mondiale

    Fondée en 2014, Aircall est une société qui fournit une solution de téléphonie d’entreprise intégrée aux outils quotidiens tels que Salesforce ou Hubspot. Elle comprend l’achat de numéros de téléphone à l’international et la possibilité de passer et recevoir des appels très simplement via une application complète et interactive. Pierre-Baptiste BECHU, Co-founder & VP, témoigne de leur plus grand défi et leur plus grande force : la fiabilité des services. L’entreprise s’est naturellement tournée vers AWS dès 2014 pour 2 raisons : la présence à l’international et la fiabilité des services. La logique de partenariat technologique avec AWS a permis de résoudre la problématique de la croissance exponentielle d’Aircall tout en répondant aux meilleurs standards de qualité et de sécurité des données clients. Le Cloud AWS a contribué à scaler le business d’Aircall, dont le trafic est multiplié par deux tous les 18 mois, ainsi qu’à intégrer des fonctionnalités d’IA et de machine learning.

    2022

  • Americas

    PBS

    AWS Case Study: PBS

    PBS Interactive, the department responsible for PBS' internet and mobile presence, improved its video streaming performance by migrating to AWS to utilize the content delivery service Amazon CloudFront and increase its existing usage of Amazon S3.
    2014
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