Customer Stories / Financial Services / United States

2023
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Mastercard Uses AWS AI and ML Services to Detect and Prevent Fraud

In this video, Manu Thapar, chief technology officer (CTO), Cyber & Intelligence at Mastercard, describes how Mastercard uses Amazon Web Services (AWS) artificial intelligence (AI) and machine learning (ML) services to improve fraud detection capabilities globally. The solution has enabled Mastercard to detect three times the amount of fraudulent transactions and reduce false positives tenfold, leading to billions of dollars in merchant savings and providing a better experience for customers around the world.

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This combination of increased fraud detection and decreased false positives means that the merchants have a very useful solution and the end customers have a much better customer experience than they did before."

Manu Thapar
CTO, Cyber & Intelligence, Mastercard

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  • United States

    Transforming Payments with AWS and Visa Cloud Connect

    Moov, a payment processor with direct connections to major card networks and payment systems, ensures scalability and availability for high-demand scenarios, from political campaigns to exclusive product drops. With AWS as the backbone, Moov’s solutions connect seamlessly, enabling faster and more scalable money movement across its network. Thanks to AWS Partner Visa and Visa Cloud Connect on AWS, Moov eliminated the need for traditional data centers and infrastructure, streamlining access to payment networks. This innovation delivers immediate transaction insights to customers already on AWS, enhancing the end-user experience and redefining payment processing.

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  • Australia

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    2023
  • India

    Paytm on AWS

    Digital payments disruptor Paytm uses Amazon Web Services (AWS) to support growth and innovation. By moving SAP to the cloud, modernizing data infrastructure, and harnessing the Internet of Things (IoT) to connect millions of devices, Paytm has bolstered its customer-centric approach to fulfill its ambition of driving financial inclusion across India.
    2024
  • United Kingdom

    Mortgage Advice Bureau and BJSS Accelerate Complaints Process Using AWS

    Mortgage Advice Bureau (MAB) is an established, multi-award winning, UK mortgage intermediary that provides advice, both through its own branded brokers and through other brokers. It processes about 12,000 mortgages a month and receives around 400 complaints per year. Those complaints, however, are a serious matter, because MAB is regulated by the UK’s Financial Conduct Authority (FCA), whose Financial Ombudsman is the last resort for disputes. MAB wanted to ensure that it could resolve complaints in a timely manner and before they were escalated to the Financial Ombudsman. It engaged AWS Partner BJSS to help build a solution using AI on Amazon Web Services (AWS) to speed up the processing of complaints, reducing initial response times by 75 percent.

    2025
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