How NatWest Bank Personalizes the Customer Experience Using AWS

One of Japan’s largest financial groups, Nomura is pursuing a digital transformation strategy across its numerous businesses. Using Amazon Web Services (AWS) since 2017, the organization’s adoption of serverless and managed services is accelerating innovation and creating efficiencies.

Digital payments disruptor Paytm uses Amazon Web Services (AWS) to support growth and innovation. By moving SAP to the cloud, modernizing data infrastructure, and harnessing the Internet of Things (IoT) to connect millions of devices, Paytm has bolstered its customer-centric approach to fulfill its ambition of driving financial inclusion across India.

Mortgage Advice Bureau (MAB) is an established, multi-award winning, UK mortgage intermediary that provides advice, both through its own branded brokers and through other brokers. It processes about 12,000 mortgages a month and receives around 400 complaints per year. Those complaints, however, are a serious matter, because MAB is regulated by the UK’s Financial Conduct Authority (FCA), whose Financial Ombudsman is the last resort for disputes. MAB wanted to ensure that it could resolve complaints in a timely manner and before they were escalated to the Financial Ombudsman. It engaged AWS Partner BJSS to help build a solution using AI on Amazon Web Services (AWS) to speed up the processing of complaints, reducing initial response times by 75 percent.

Pi Securities, leading brokerage company based in Thailand, developed Pi Financial, an application that allows investors to securely trade and manage their assets with ease, all while keeping track of their portfolio growth and achieving their financial goals, after migrating to AWS.