Customer Stories / Professional Services
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Roojai Delights Thai Customers and Optimizes Agent Productivity Using AWS
Roojai offers simple and affordable vehicle and health insurance online, with its headquarters in Laemchabang in Thailand and a growing presence in Indonesia, serving over 160,000 active customers.
The startup is the first and only online insurance service provider using video solutions for car inspection and claim reporting in Thailand. Roojai builds on Amazon Web Services (AWS) and uses Amazon Connect, AWS Lambda, and Amazon Simple Storage Service (Amazon S3) cloud storage to optimize contact center productivity while delivering high quality customer support.
When we initially deployed Amazon Connect to the Sales Team, we saw great improvement in platform stability and productivity. And, the flexibility to prioritize call back requests from web customers improved our reach rate and sales conversion. Our call back sales conversion improved by 30% after the deployment.”
Gratiano Yeung
Group CCO, Roojai
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AWS Services Used
Amazon Connect
With Amazon Connect, you can set up a contact center in minutes that can scale to support millions of customers.
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AWS Lambda
AWS Lambda is a serverless, event-driven compute service that lets you run code for virtually any type of application or backend service without provisioning or managing servers.
Amazon S3
Amazon Simple Storage Service (Amazon S3) is an object storage service offering industry-leading scalability, data availability, security, and performance.
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