Ryanair Improves Customer Support Using Amazon SageMaker

As Europe's largest airline, with an astonishing 3,300 daily flights, Ryanair has cemented itself as a force in affordable air travel. However, massive scale brings challenges in delivering exceptional employee and customer experiences. To transform these experiences and propel future growth, Ryanair turned to the innovative AI solutions from AWS. By building a revolutionary new employee application on Amazon Bedrock, productivity and satisfaction soared to new heights across the organization. Additionally, Amazon Connect streamlined their customer service center, providing seamless support through enhanced automation. By harnessing the power of AWS' generative AI technology offerings, Ryanair is flying full speed ahead toward a future defined by efficiency, productivity, and pioneering customer experiences that are driving its growth and scale.

In this generative AI themed fireside chat, SAP Chief AI Officer, Dr. Phillip Herzig and AWS Global Account Director for SAP Florian Boehme, discuss the integration between Amazon Bedrock and SAP Business applications has enabled SAP’s innovation.

Founded in 1996, Expedia Group is a technology company that powers global travel for travelers around the world, connecting more than 50,000 business-to-business partners.

Expedia Global Payments migrated a legacy system from Microsoft SQL Server to Aurora PostgreSQL, cost-effectively scaling to meet traffic and delivering near-real-time data to its users and internal teams.