Customer Stories / Travel & Hospitality / United States

2024

United Airlines Powers Seamless Customer Experience During Travel Disruptions with AWS Serverless Containers

Learn how United Airlines was able to quickly scale a new feature on its mobile application to respond to surges in customer usage.

United Airlines is a global airline that transports over 500,000 customers per day to 460 airports worldwide. United Airlines set out to build and deploy a new feature on its mobile app called "Delays and Cancels" that gave customers more control over their travel plans during disruptions. In the event of a weather event, customers had the opportunity to rebook their tickets, get vouchers, book hotels, and more directly in the app. By using Amazon Elastic Container Service (ECS) and AWS Fargate, United Airlines could launch the app quickly and automatically scale in response to surges in customer usage during weather events.

To learn more, watch the re:Invent video.

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One of the benefits that we see with AWS is our teams don't have to focus as much on the infrastructure, and therefore are able to focus on development, and focus on the customer. So, with Delays and Cancels, I think we came up with the idea and took it all the way to implementation in less than 60 days.

Grant Milstead
Vice President - Digital Technology, United Airlines

AWS Services Used

Amazon ECS

Amazon Elastic Container Service (ECS) is a fully managed container orchestration service that helps you to more efficiently deploy, manage, and scale containerized applications.

AWS Fargate

AWS Fargate is a serverless, pay-as-you-go compute engine that lets you focus on building applications without managing servers.

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Ireland

Ryanair, Europe's largest airline, revolutionizes air travel with Amazon Bedrock and Amazon Connect

As Europe's largest airline, with an astonishing 3,300 daily flights, Ryanair has cemented itself as a force in affordable air travel. However, massive scale brings challenges in delivering exceptional employee and customer experiences. To transform these experiences and propel future growth, Ryanair turned to the innovative AI solutions from AWS. By building a revolutionary new employee application on Amazon Bedrock, productivity and satisfaction soared to new heights across the organization. Additionally, Amazon Connect streamlined their customer service center, providing seamless support through enhanced automation. By harnessing the power of AWS' generative AI technology offerings, Ryanair is flying full speed ahead toward a future defined by efficiency, productivity, and pioneering customer experiences that are driving its growth and scale.

2024
Germany

Generative AI Fireside Chat with SAP and AWS

In this generative AI themed fireside chat, SAP Chief AI Officer, Dr. Phillip Herzig and AWS Global Account Director for SAP Florian Boehme, discuss the integration between Amazon Bedrock and SAP Business applications has enabled SAP’s innovation.

2024
United States

Expedia Group Innovates Across Multiple Tech Stacks Using AWS

Founded in 1996, Expedia Group is a technology company that powers global travel for travelers around the world, connecting more than 50,000 business-to-business partners.

2022
United States

Expedia Group Speeds Up Vendor Payment Transactions from 1 Day to Seconds

Expedia Global Payments migrated a legacy system from Microsoft SQL Server to Aurora PostgreSQL, cost-effectively scaling to meet traffic and delivering near-real-time data to its users and internal teams.

2021

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