RingCentral for Amazon Connect on AWS

Boost productivity with your call center agents and internal experts

Customers expect call center agents to be knowledgeable, fast, and straightforward. As a call center agent this can be difficult to achieve when you don’t have all the answers, but someone else in your organization does. With RingCentral, your call center agents can quickly connect customers with the expert they need. RingCentral enables call center agents to browse your corporate directory, view experts, and connect experts with customers no matter where the customer or expert is.

This solution is supported by an AWS Quick Start and optional consulting offers crafted by AWS Partner Network (APN) Consulting Partners.

ringcentral-solutionlockup-solutionspace
  • Learn
  • Launch
  • Work with an APN Partner
  • Purchase
  • Get help
  • Learn
  • Learn

    Solution highlight:

    • ­Increase productivity: Call center agents can better focus on customer satisfaction—and resolve cases quickly—by accessing collaboration tools to communicate across your organization and verticals
    • Improve customer satisfaction: Resolve issues faster by putting customers in touch with the right back-office expert. Presence and corporate directory search functionality allow call center agents to quickly find available subject matter experts and reach out to them when they are available
    • Seamless integration: The technology behind RingCentral for Amazon Connect enables your business applications to display key employee information in real time

    Key Features:

    • Browse and view presence within your corporate directory
    • Initiate and/or transfer a call to an individual expert within your organization
    • Call center agents can initiate a conference call with an internal expert

    APN Partners with validated Amazon Connect capabilities deliver implementations, integrate relevant AWS services, and accelerate the ramp-up of new users. This solution was developed in collaboration with RingCentral an APN Technology Partner.

    Discover value from this solution by gaining access to AWS credits to support a Proof-of-Concept (PoC) and co-investment in consulting offers from APN Partners. Click below for more information.

  • Launch
  • Launch

    RingCentral for Amazon Connect is found in the RingCentral App Gallery.

    Discover value from this solution by gaining access to AWS credits to support a Proof of Concept (PoC) and consulting offers from APN Partners with validated Amazon Connect capabilities that include AWS co-investments. Click below for more information.

  • Work with an APN Partner
  • Work with an APN Partner

    APN Partners offer consulting offers for Amazon Connect to help you quickly discover value from this solution. Follow these links to find more about these APN Partners and their consulting offers, and to request more information or support.

    APN-Logo_Color_380x186-SiteMerch_Editorial
  • Purchase
  • Purchase

    Once you have signed up for the beta program, RingCentral will walk you through the process and help integrate this solution into your call center.

    Discover value from this solution by gaining access to AWS credits to support a Proof-of-Concept (POC) and consulting offers from APN Partners with validated Amazon Connect consulting capabilities that include AWS co-investments. Click below for more information.

    ringcentral-solutionlockup-solutionspace
  • Get help
  • Get help

    Get AWS Credits to trial this solution or get in touch with an AWS representative to simply ask questions.

    icon-aws-credits-solutionspace
    AWS Credits
    icon-aws-talk-solutionspace

Learn more about Amazon Connect

Have more questions?