Teleopti Workforce Management on AWS

Workforce Management for Modern Contact Centers

Teleopti Workforce Management (WFM) is a workforce optimization solution designed for contact centers. With built-in, customizable features, each user can tailor their dashboard to meet their specific needs. Teleopti’s comprehensive features include tools to optimize forecasting, scheduling, people management, monitoring, and intraday action, allowing you to provide a high-level of customer service.

This solution is supported by an AWS Quick Start and optional consulting offers crafted by AWS Partner Network (APN) Consulting Partners.

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  • Learn
  • Launch
  • Work with an APN Partner
  • Purchase
  • Get help
  • Learn
  • Learn

    Solution highlight:

    • ­Precise forecasting to deliver the required service level for optimal customer satisfaction
    • ­Engaged employees who are better prepared to more readily contribute to the customer experience
    • ­Balanced scheduling to simplify the daily scheduling process
    • ­Easily adapt to new challenges that arise within the environment
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    Key Features:

    • Forecast and plan: Create accurate forecasts to help plan and optimize daily schedules
    • ­Analyze and improve: Customize reports and make informed decisions in real-time with comprehensive BI tools
    • ­Empower and work together: Manage overtime, absences, and shift trading with adaptable schedules based on employee availability and skillset
    • ­Interact and notify: Communicate quickly and easily with instant alerts, text notifications, and calendar syncs
    • ­Train and develop: Identify knowledge gaps and manage training for both individuals and departments

    AWS Contact Center Competency Partners deliver workforce optimization implementations, integrate relevant AWS services, and accelerate the ramp-up of new users. This solution was developed in collaboration with Teleopti, an APN Standard Technology Partner and AWS Contact Center Competency Partner.

    Discover value from this solution by gaining access to AWS credits to support a Proof-of-Concept (POC) and a consulting offer from Perficient that includes AWS co-investments. Click below for more information.

  • Launch
  • Launch

    Teleopti WFM is ready for fast implementation with AWS Connect. In conjunction with our dedicated implementation team, you can quickly migrate historical and real-time data feeds to fully realize a complete, powerful WFM solution.

    Discover value from this solution by gaining access to AWS credits to support a Proof of Concept (PoC) and consulting offers from APN Partners with validated Amazon Connect capabilities that include AWS co-investments. Click below for more information.

  • Work with an APN Partner
  • Work with an APN Partner

    APN Partners offer consulting offers for Amazon Connect to help you quickly discover value from this solution. Follow these links to find more about these APN Partners and their consulting offers, and to request more information or support.

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  • Purchase
  • Purchase

    Teleopti Workforce Management is available directly from Teleopti. Click below to contact Teleopti and ask for a Teleopti WFM instance and an sFTP endpoint to be set up.

    Discover value from this solution by gaining access to AWS credits to support a Proof-of-Concept (POC) and consulting offers from APN Partners with validated Amazon Connect consulting capabilities that include AWS co-investments. Click below for more information.

    teleopti-solutionlockup-solutionspace
  • Get help
  • Get help

    Discover value from this solution by gaining access to AWS credits to support a Proof-of-Concept (POC) and consulting offers from APN Partners with validated Amazon Connect consulting capabilities that include AWS co-investments. Click below for more information.

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    AWS Credits
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Learn more about Amazon Connect

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