The AWS Lofts are a place where startups and developers can meet over coffee, work on their apps, attend educational sessions, and get in-person answers to AWS technical questions – all at no cost.

Gain hands-on experience through free technical workshops on serverless, containers, IoT, and more. Or, sharpen your business acumen by attending best practice sessions that include PR, legal, and funding. Plus, network and learn first-hand from other hot startups, VCs, and accelerators.

SFLoftPage

Click here to view map: 1446 Market Street, San Francisco, CA

Open Monday-Friday, 10:00am-6:00pm
Please continue to check the website as exceptions to these hours may apply.


April 25-26, 2017

IoT Week is a technical event designed to show you how to get started with the Internet of Things (IoT). We’ll help new and experienced developers learn how to get the most out of connecting and reliably scaling billions of IoT devices in the cloud. We will highlight best practices using the cloud for IoT applications, connecting devices with AWS IoT, and using AWS endpoints. Join us for technical sessions, live demos, workshops, and a networking event with AWS technical experts, partners and your peers.

Click here to register.

May 2-4, 2017

AWSome Day is coming to the San Francisco AWS Pop-Loft for three days. Each day will be identical in terms of content and agenda. This free, one-day training will provide a step-by-step introduction to the core AWS services for compute, storage, database, and networking.

Click here to learn more.

May 9, 2017

Artificial Intelligence (AI) Day | 10AM-6PM

Back by popular demand, Artificial Intelligence (AI) Day is coming to the AWS Pop-up Loft in San Francisco with newly added workshops! We will start the day with an overview of AI and then dive deep into Amazon Rekognition, Amazon Lex, Amazon Polly and MXNet through hands-on workshops. You will learn core capabilities and use cases, and gain useful tips and best practices from experienced AWS speakers. You will also hear from Kaliber Labs on how to leverage Amazon Rekognition and solve challenges on getting the most accurate identification possible. Kaliber Labs will also discuss how to balance the need to optimize accuracy vs. minimizing cost and the benefits of building AI pipelines using a service vs. building your own.

Registration coming soon!

May 23, 2017

Hello Alexa - San Francisco | 9AM-6PM

Join us to learn how to build compelling voice experiences for Alexa, the service that powers millions of devices, including Amazon Echo and Echo Dot. This free, immersive one day hands-on learning experience will be held at San Francisco AWS Pop-up Loft on May 23, 2017. The day features an intro to Alexa and an in-depth training course on building skills with the Alexa Skills Kit (ASK), a collection of self-service APIs, tools, documentation and code samples that make it fast and easy for you to add skills to Alexa. We'll also dive deeper into building voice user interfaces and publishing your skill in a bootcamp setting.

Registration coming soon!

10AM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
10AM-6PM

AWS Customer Co-working

Customers with a Valid Account ID
10AM-6PM

Girls in Tech Day

The AWS Loft is reserved for members of Girls in Tech only this day.  If you're interested in learning more about the Girls in Tech group, click here.

Members of Girls in Tech Only
10AM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
10AM-6PM AWS Customer Co-working Customers with a Valid Account ID
10AM-6PM AWS Pop-up Loft will be CLOSED.  
8AM-4:30PM

AWSome Day

AWSome Day is coming to the San Francisco AWS Pop-Loft for three days. Each day will be identical in terms of content and agenda. This free, one-day training will provide a step-by-step introduction to the core AWS services for compute, storage, database, and networking.

AWS technical experts will explain key features and use cases, share best practices, walk through technical demos, and be available to answer your questions one-on-one.

AWSome Day is ideal for IT managers, system engineers, system administrators, and architects who are eager to learn more about cloud computing and how to get started on the AWS Cloud.

Click here to learn more.

Pre-registration required.
8AM-4:30PM

AWSome Day

AWSome Day is coming to the San Francisco AWS Pop-Loft for three days. Each day will be identical in terms of content and agenda. This free, one-day training will provide a step-by-step introduction to the core AWS services for compute, storage, database, and networking.

AWS technical experts will explain key features and use cases, share best practices, walk through technical demos, and be available to answer your questions one-on-one.

AWSome Day is ideal for IT managers, system engineers, system administrators, and architects who are eager to learn more about cloud computing and how to get started on the AWS Cloud.

Click here to learn more.

Pre-registration required.
10AM-4:30PM

AWSome Day

AWSome Day is coming to the San Francisco AWS Pop-Loft for three days. Each day will be identical in terms of content and agenda. This free, one-day training will provide a step-by-step introduction to the core AWS services for compute, storage, database, and networking.

AWS technical experts will explain key features and use cases, share best practices, walk through technical demos, and be available to answer your questions one-on-one.

AWSome Day is ideal for IT managers, system engineers, system administrators, and architects who are eager to learn more about cloud computing and how to get started on the AWS Cloud.

Click here to learn more.

Pre-registration required.
10AM-6PM
AWS Pop-up Loft will be CLOSED.  
10AM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
10AM-6PM AWS Customer Co-working
Customers with a Valid Account ID
10AM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
10AM-5PM

Artificial Intelligence (AI) Day

Back by popular demand, Artificial Intelligence (AI) Day is coming to the AWS Pop-up Loft in San Francisco with newly added workshops! We will start the day with an overview of AI and then dive deep into Amazon Rekognition, Amazon Lex, Amazon Polly and MXNet through hands-on workshops. You will learn core capabilities and use cases, and gain useful tips and best practices from experienced AWS speakers. You will also hear from Kaliber Labs on how to leverage Amazon Rekognition and solve challenges on getting the most accurate identification possible. Kaliber Labs will also discuss how to balance the need to optimize accuracy vs. minimizing cost and the benefits of building AI pipelines using a service vs. building your own.

9:30AM-10:00AM | Check-In

10:00AM-10:15AM | Introduction to Artificial Intelligence (AI): Artificial Intelligence (AI) services on the AWS cloud bring deep learning (DL) technologies like natural language understanding (NLU), automatic speech recognition (ASR), image recognition and computer vision (CV), text-to-speech (TTS), and machine learning (ML) within reach of every developer. In this quick overview, you will be introduced to several new AI services: Amazon Lex, to build sophisticated text and voice chatbots; Amazon Rekognition, for deep learning-based image recognition; and Amazon Polly, for turning text into lifelike speech. Level 100

10:15AM-11:30AM | Amazon Rekognition Workshop: Amazon Rekognition makes it easy to extract meaningful metadata from visual content. This workshop includes multiple exercises during which attendees will use Rekognition to build practical use cases. Each module provides best practices for integrating Rekognition with other AWS services in real-world scenarios that help developers build image analysis quickly and confidently into their own applications. Level 400.

11:30AM-12:15PM | Optimize for Accuracy with Kaliber Labs: Kaliber Labs is a hot startup focused on disrupting the hospitality industry through mobile experiences designed to create an exceptional guest experience. Risto Haukioja, CTO, joins us at the Loft to share how Kaliber Labs has built a product where both latency and accuracy are critical to the success. Risto will discuss topics that include:

  • “Accurate Enough’”: Risto’s multi-layered recognition approach to solve challenges around how to get the most accurate identification possible
  • Balancing the need to optimize for accuracy versus minimize cost
  • The benefits of building AI pipelines using a service versus building your own

12:15PM-1:00PM | Lunch (Lunch will be provided)

1:00PM-2:15PM | Amazon Lex and Amazon Polly Workshop: Amazon Lex is a service for building conversational interfaces into any application using voice and text, and Amazon Polly is a service that turns text into lifelike speech. This workshop combines both of these AWS services in an interactive session during which attendees build service and informational chatbots that feature spoken-voice interfaces. These modules provide foundational skills for any developer looking to enrich their applications with natural, conversational interfaces. Level 300.

2:15PM-2:30PM | Break

2:30PM-4:00PM | MXNet Workshop: Deep learning continues to push the state of the art in domains such as computer vision, natural language understanding and recommendation engines.  One of the key reasons for this progress is the availability of highly flexible and developer friendly deep learning frameworks. During this workshop, we will provide a short background on Deep Learning focusing on relevant application domains and an introduction to the powerful and scalable Deep Learning framework, Apache MXNet. At the end of this tutorial you’ll be able to train your own deep neural network, fine tune existing state of the art models for image and object recognition. We’ll also deep dive on setting up your deep learning infrastructure on AWS and model deployment on AWS Lambda. Level 400.

4:00PM-6:00PM | Bayesian Global Optimization: Using Optimal Learning to ML / AI Pipelines with SigOpt:  In this talk, we introduce Bayesian Optimization as an efficient way to optimize machine learning model parameters, especially when evaluating different parameters is time-consuming or expensive. Training deep learning pipelines like MXNet can be resource intensive and often have many tunable parameters; including hyper-parameters, architecture, and feature transformations that can have a large impact on the efficacy of the model. We will motivate the problem by giving several example applications using open source deep learning frameworks and open datasets. We’ll compare the results of Bayesian Optimization to standard techniques like grid search, random search, and expert tuning. We will also talk about our development of a robust benchmark suite for comparing optimization techniques including test selection, metric design, infrastructure architecture, visualization, and comparison to other standard and open source methods. We will discuss how this evaluation framework empowers deep learning experts to make the best decision when selecting optimization strategies. Light appetizers and refreshments will be provided.

  • 4PM-5PM: Presentation by SigOpt
  • 5PM-6PM: Networking

Speaker Bio: Scott Clark is co-founder and CEO of SigOpt, a YC and a16z backed "Optimization as a Service" startup in San Francisco. Scott has been applying optimal learning techniques in industry and academia for years, from bioinformatics to production advertising systems. Before SigOpt, Scott worked on the Ad Targeting team at Yelp leading the charge on academic research and outreach with projects like the  Yelp Dataset Challenge  and open sourcing MOE. Scott holds a PhD in Applied Mathematics and an MS in Computer Science from Cornell University and BS degrees in Mathematics, Physics, and Computational Physics from Oregon State University. Scott was chosen as one of Forbes’ 30 under 30 in 2016.

Registration coming soon!

Mixed levels
10AM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
10AM-6PM AWS Customer Co-working Customers with a Valid Account ID
10AM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
10AM-6PM AWS Customer Co-working
Customers with a Valid Account ID
10AM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
10AM-6PM

Girls in Tech Day

The AWS Loft is reserved for members of Girls in Tech only this day.  If you're interested in learning more about the Girls in Tech group, click here.

Members of Girls in Tech
10AM-6PM AWS Customer Co-working Customers with a Valid Account ID
10AM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
10AM-6PM AWS Customer Co-working Customers with a Valid Account ID
10AM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
10AM-5:15PM

Intro to AWS Compute Day

9:30AM-10:00AM | Check-In: Breakfast will be provided.

10:00AM-11:00AM | Introduction on Amazon EC2: Amazon EC2 changes the economics of computing and provides you with complete control of your computing resources. It is designed to make web-scale cloud computing easier for developers. In this session, we will take you on a journey, starting with the basics of key management and security groups and ending with an explanation of Auto Scaling and how you can use it to match capacity and costs to demand using dynamic policies. We will also discuss tools and best practices that will help you build failure resilient applications that take advantage of the scale and robustness of AWS regions. Level 200

11:00AM-Noon | Getting the most Bang for your Buck with #EC2 #Winning: Amazon EC2 provides you with the flexibility to cost optimize your computing portfolio through purchasing models that fit your business needs. With the flexibility of mix-and-match purchasing models, you can grow your compute capacity and throughput and enable new types of cloud computing applications with the lowest TCO. In this session, we will explore combining pay-as-you-go (On-Demand), reserve ahead of time for discounts (Reserved), and high-discount spare capacity (Spot) purchasing models to optimize costs while maintaining high performance and availability for your applications. Common application examples will be used to demonstrate how to best combine EC2’s purchasing models. You will leave the session with best practices you can immediately apply to your application portfolio. Level 200

Noon-1:00PM | Lunch



1:00PM-2:00PM | Introduction to Amazon EC2 Spot: Amazon EC2 Spot instances provide acceleration, scale, and deep cost savings to run time-critical, hyper-scale workloads for rapid data analysis. In this session,you will learn best practices on how to scale big data workloads as well as process, store, and analyze big data securely and cost effectively. Lunch will be provided. Level 300

2:00PM-3:00PM | Introduction to AWS Batch: AWS Batch is a fully-managed service that enables developers, scientists, and engineers to easily and efficiently run batch computing workloads of any scale on AWS. AWS Batch automatically provisions compute resources and optimizes the workload distribution based on the quantity and scale of the workloads. With AWS Batch, there is no need to install or manage batch computing software, allowing you to focus on analyzing results and solving problems. AWS Batch plans, schedules, and executes your batch computing workloads across the full range of AWS compute services and features, such as Amazon EC2, Spot Instances, and AWS Lambda. AWS Batch reduces operational complexities, saving time and reducing costs. In this session, you will learn core concepts behind AWS Batch and details of how the service functions. Level 300

3:15PM-4:15PM | Introduction to Amazon Lightsail: Amazon Lightsail is the latest addition to the AWS family of compute services and the fastest way to get your next cloud server up and running. For a low price that starts at $5/month, Lightsail offers a bundle of resources and services that let you jumpstart your cloud project in a few clicks. The new, intuitive Lightsail console makes it simple to manage your virtual resources, letting you focus on code, not system administration. Come to this session and learn how Lightsail can get you started on AWS quickly and efficiently. Level 200


4:15PM-5:15PM | Introduction to AWS X-Ray: AWS X-Ray helps developers analyze and debug production, distributed applications, such as those built using a microservices architecture. With X-Ray, you can understand how your application and its underlying services are performing to identify and troubleshoot the root cause of performance issues and errors. X-Ray provides an end-to-end view of requests as they travel through your application, and shows a map of your application’s underlying components. In this session, you will learn how to use X-Ray to analyze both applications in development and in production, from simple three-tier applications to complex microservices applications consisting of thousands of services. Level 300

Click here to register.

Mixed levels
10AM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
10AM-6:30PM

Amazon Container Day

10:00AM-11:00AM | Getting Started with Docker on AWS: AWS is an elastic, secure, flexible, and developer-centric ecosystem that serves as an ideal platform for Docker deployments. AWS offers the scalable infrastructure, APIs, and SDKs that integrate tightly into a development lifecycle and accentuate the benefits of the lightweight and portable containers that Docker offers to its users. This session familiarizes you with the benefits of containers, introduce Amazon EC2 Container Service, and demonstrates how to use Amazon ECS to run containerized applications at scale in production. Level 100

11:00AM-Noon | From Monolith to Microservices: Maintaining monolithic apps is a complex task, requiring developers to spend months learning the details of the system’s architecture and where a single change cause cascading failure. Microservices architecture de-couples monolithic systems, increasing agility and removing points of failure. In this session, we will explore the reasoning and concepts behind microservices and show how you can transform monolithic apps into microservices. We will discuss how containers simplify building microservices-based applications, and we will walk through a number of patterns used by our customers to run their microservices platforms. We will also dive deep into some of the challenges of running microservices, such as load balancing, service discovery, and secrets management, and we’ll see how Amazon EC2 Container Service (ECS) can help address them. Level 200

Noon-1:00PM | Lunch (Lunch will be provided)

1:00PM-2:00PM | Container Orchestration with Amazon ECS: As customers build and run production microservices architectures based on containers, having powerful tools to manage the placement and scheduling of these workloads is critical. Amazon ECS allows customers to focus on building their application and removes the need for managing the cluster management software entirely. This session will focus on the capabilities of the new ECS task placement engine, the built-in ECS schedulers, and explore how customers can build custom schedulers using the ECS event stream and Blox, a newly announced open source scheduling framework that gives developers additional choice and control in how they manage containers in production. Level 300

2:15PM-3:15PM | Continuous Delivery to Amazon ECS: Keeping consistent environments across your development, test, and production systems can be a complex task. In this session, we will explore how developers can build effective CICD workflows to manage their containerized code deployments using Amazon EC2 Container Service, Amazon EC2 Container Registry, and AWS CodeStar tools. We will walk through best practices for CICD archiectures used by our customers to deploy containers to AWS and we will also deep dive ino topics such as creating an accessible CICD platform and Blue-Green deployments. We'll also demo how you can easily use AWS to create a CICD pipeline and deploy containers on Amazon ECS. Level 300

3:15PM-4:15PM | Bath Processing with Amazon ECS: Containers can be incredibly useful for batch processing workloads. In this session, we will discuss how you can use containers to make it easy to develop and deploy batch workloads, increase compute efficiency, and lower the workload on your DevOps team. We’ll show you how to architect a batch processing service using the Amazon EC2 Container Service to enable efficient and opportunistic task scheduling, fine-grained task monitoring, compute resource auto-scaling, and security. We’ll also touch on Amazon’s Blox’s open source scheduler for ECS. Level 300

4:15PM-4:30PM | Break (Snacks will be provided)

4:30PM-6:30PM | Workshop: Deploy a Deep Learning Framework on Amazon ECS: Deep learning is an implementation of machine learning that uses neural networks to solve difficult and complex problems, such as computer vision, natural language processing, and recommendations. Due to the availability of deep learning libraries and frameworks, developers have the ability to enhance the capabilities of their applications and projects. In this workshop, you learn how to build and deploy a powerful deep learning framework called MXNet on containers. The portability and resource management benefit of containers means developers can focus less on infrastructure and more on building. The labs start by demonstrating the automation capabilities of AWS CloudFormation to stand up core infrastructure; as an added bonus, you use Spot Fleet to leverage the cost benefits of using Spot Instances, especially for developer environments. Then, you walk through creating an MXNet container in Docker and deploying it with Amazon ECS. Finally, you walk through an image classification demo of MXNet to validate that everything is working as expected. Note: This workshop focuses on containerizing MXNet. The features of MXNet and capabilities of deep learning in general are vast, and there are recorded sessions from re:Invent that dive deeper on these topics. All you need to participate is a laptop and AWS account. Level 300

Click here to register.

Mixed levels
10AM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
10AM-5:15PM

Serverless Day

10:00AM-11:00AM | Building Serverless Web Applications: What if you could build a web application that could support true web-scale traffic without having to ever provision or manage a single server? In this session, you will learn how to build a serverless website that scales automatically using services like AWS Lambda, Amazon API Gateway, and Amazon S3. We will review several frameworks that can help you build serverless applications, such as the AWS Serverless Application Model (AWS SAM), Chalice, and ClaudiaJS. Level 200

11:00AM-Noon | Real-time Data Processing using AWS Lambda: What if there were an easier way to perform big data analysis with less setup, instant scaling, and no servers to provision and manage? With serverless computing, you can perform real-time stream processing of multiple data types without needing to spin up servers or install software. Come learn how you can use AWS Lambda with Amazon Kinesis to analyze streaming data in real-time and then store the results in a managed NoSQL database such as Amazon DynamoDB. You’ll learn tips and tricks for doing in-line processing, data manipulation, and even distributed MapReduce on large data sets. Level 300

Noon-1:00PM | Lunch (Lunch will be provided)

1:00PM-2:00PM | Serverless Orchestration with AWS Step Functions:
AWS Step Functions is a new, fully-managed service that makes it easy to coordinate the components of distributed applications and microservices using visual workflows. Step Functions is a reliable way to connect and step through a series of AWS Lambda functions, so that you can build and run multi-step applications in a matter of minutes. This session shows how to use AWS Step Functions to create, run, and debug cloud state machines to execute parallel, sequential, and branching steps of your application, with automatic catch and retry conditions. Learn how easy it is to create Step Functions state machines and activities using CloudFormation Templates, and then start them with Amazon API Gateway. We share how customers are using AWS Step Functions to reliably orchestrate and scale multi-step applications such as order processing, report generation, and data transformation–all without managing any infrastructure. Level 200

2:00PM -3:00PM | Distributed Serverless Stack Tracing and Monitoring: When you’re running a large, multi-faceted serverless application with AWS Lambda, how can you effectively diagnose issues in your application’s performance? In this session, we’ll show you how to peek under the hood of your function executions so you can determine where performance issues are occurring in your serverless application. We’ll demonstrate a live demo of a new service, AWS X-Ray, which is a distributed tracing service that helps developers analyze and debug distributed applications. We’ll show you how you can use X-Ray to diagnose your serverless applications using dynamic stack tracing, call analysis, and the X-Ray service graph which visually depicts service calls made to your application. Level 400

3:15PM – 5:15PM | Workshop: Abstract Coming Soon!

Click here to register.

Mixed levels
5:30PM-7:30PM

Building a WorkFlow using AWS Step Functions with SkyCatch

Skycatch will cover how to use AWS Step Functions to combine serverless and containerized applications to build a robust background processing system.  They will discuss how to build a workflow designed with Step Functions to start a containerized ECS task. Light appetizers and refreshments will be provided.

Click here to register.

All levels
10AM-6PM AWS Pop-up Loft will be CLOSED.
 
10AM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
10AM-6PM AWS Customer Co-working
Customers with a Valid Account ID
10AM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
9AM-6PM

Hello Alexa

Join us to learn how to build compelling voice experiences for Alexa, the service that powers millions of devices, including Amazon Echo and Echo Dot. This free, immersive one day hands-on learning experience will be held at San Francisco AWS Pop-up Loft on May 23, 2017. The day features an intro to Alexa and an in-depth training course on building skills with the Alexa Skills Kit (ASK), a collection of self-service APIs, tools, documentation and code samples that make it fast and easy for you to add skills to Alexa. We'll also dive deeper into building voice user interfaces and publishing your skill in a bootcamp setting.

8:30 a.m. | Registration & Breakfast

9:00 a.m. - 12:30 p.m. | Workshops

  • Skill Building 101
  • Introduction to Alexa Skills Kit (ASK)
  • Hands-on: Build Your First Alexa Skill
  • Publishing Your Skill
  • Intents and Slots
  • Session Attributes
  • Customizing Audio Output (SSML)
  • Connecting to External APIs

12:30: p.m. - 1:00 p.m. | Working lunch

1:00 p.m. - 3:00 p.m. | Workshops

  • Skill Building 201
  • Tools and Testing
  • VUI Design
  • Persistence
  • Connecting AWS Services: S3, DynamoDB, IOT
  • Open Hacking time

3:00 p.m. - 4:30 p.m. | Sessions

  • Alexa Connected Devices
  • IoT/Smart Home
  • Open Hacking/Demos/Questions
  • BD Session Breakout
    • During this breakout session you will explore how to position Alexa to clients and prospects, talk about how to answer their questions about the state of voice today, and have a discussion on some practical ways to get started. We’ll review real examples of how to bring Alexa to life for your clients from pitch and ideation, to voice design and development, to testing and certification, as well as go-to-market so that you can be a source of innovation in this ever-evolving space.

4:30 p.m. - 6:00 p.m. | Happy Hour

Registration coming soon!

Mixed levels
10AM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
10AM-6PM

Amazon Connect Learning Lab

Come see how easy it is to configure a contact center using Amazon Connect. As a participant you will get a brief overview of Amazon Connect, and then see for yourself how quick and simple it is to set-up and configure for your business and customer service needs.  The hands-on lab will have you set-up an Amazon Connect contact center in your own AWS account, and take a test call in minutes.  From there you will configure your contact center to meet business needs, including building contact flow experiences, also known as Interactive Voice Response,  that adapt the customer experience in real-time based on the caller, and other data, such as text to speech and enabling branching based on customer response or call history.   You will be processing other data systems, also known as “data dips,” to stream their contact records to a data warehouse.  The next portion of the lab will focus on integration with 3rd party systems, such as secure payment, WFO, and analytics. In this portion, you will see how these integrations work as an example of how you might want to integrate.  The final portion of the lab will be sandbox, where you will be able to experiment free-form with the Contact Flow Editor to build the most interesting contact flow your imagination allows.  Amazon Connect representatives will be available to help brainstorm and implement.
 
Lab requirements:

  • Laptop with one of the last 3 releases of Chrome or Firefox.
  • Access to an AWS account with admin privileges, to set up your connect instance.
  • Coding skills welcome, but not required.

Registration coming soon!

Lab requirements:
  • Laptop with one of the last 3 releases of Chrome or Firefox.
  • Access to an AWS account with admin privileges, to set up your connect instance.
  • Coding skills welcome, but not required.
2PM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
2PM-6PM AWS Customer Co-working
Customers with a Valid Account ID
10AM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
10AM-6PM AWS Customer Co-working Customers with a Valid Account ID
10AM-6PM AWS Pop-up Loft will be CLOSED in observance of Memorial Day.
 
10AM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
10AM-6PM AWS Customer Co-working Customers with a Valid Account ID
10AM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
10AM-6PM AWS Customer Co-working Customers with a Valid Account ID
10AM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
10AM-6PM AWS Customer Co-working
Customers with a Valid Account ID
10AM-6PM

Ask an Architect

New to AWS? Need help? Visit our Ask an Architect Bar for 1:1 help from our AWS Architects!

Walk-in
10AM-6PM

AWS Customer Co-working

Customers with a Valid Account ID


Check out our FAQ.