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Ryanair Improves Customer Support Using Amazon SageMaker
Using Amazon Lex and Amazon SageMaker, Ryanair built a chatbot that improves its customer support experience and helps customers find answers to their questions quickly and easily.
Ryanair is Europe's largest airline group, flying more than 150 million passengers per year to more than 200 destinations on 2,400 daily flights. The company worked with AWS Partner Network partner Cation Consulting to deliver its solution.
We wanted to leverage AI technology powered by AWS in order to boost our customer’s experience.
Lee Reddin Head of Service Design, Ryanair
AWS Services Used
Amazon SageMaker
Amazon SageMaker is a fully managed service that brings together a broad set of tools to enable high-performance, low-cost machine learning (ML) for any use case.
Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications.
One of the world’s leading tourism groups, TUI is always looking for new ways to serve its 60 million customers. Today, that means building data-driven solutions using machine learning and Amazon Web Services (AWS). By creating a sustainability scoring tool, the company can measure the sustainability impact of its infrastructure. It’s an approach that Dr. Lukas Schack, principal machine learning engineer at TUI, says has helped lower resource requirements for one machine learning product by 40 percent while providing the same stellar service.
lastminute.com migrated its on-premises microservices to the AWS Cloud to improve elasticity, reduce compute costs, and simplify its compliance with the GDPR.
Travelex is a name that’s trusted by many for its currency-exchange expertise and presence in airports around the globe. The company is investing in evolving its digital capabilities to streamline international money transfer and foreign exchange services for consumers and corporate customers.
One of the leading online table booking services in Europe and Australia, TheFork connects diners with their restaurant of choice through its website and mobile app. The Tripadvisor company migrated to Amazon Web Services (AWS) in 2020 to improve the quality of its online services and more effectively support its 60,000 partner restaurants.
Organizations of all sizes across all industries are transforming their businesses and delivering on their missions every day using AWS. Contact our experts and start your own AWS journey today.
