Amazon Connect IVR & self-service

Deliver AI-powered self-service experiences across voice and digital channels at scale.

Transform your self-service experience

Design intuitive, personalized journeys

Create and manage personalized, context-aware interactive voice response (IVR), chat, & SMS experiences in a single application using a built-in drag-and-drop workflow designer. Deliver conversational self-service experiences in 25+ languages with advanced speech capabilities that adapt to end-customers' needs and reduce wait times.

Design intuitive, personalized journeys

Continuously innovate with generative AI

Enhance existing self-service experiences with generative AI, while leveraging the right guardrails and granular controls for responsible deployment. Amazon Q in Connect brings generative AI-powered customer service directly to end-customers with a virtual assistant that understands each customer's history and needs to deliver personalized, human-like responses for every interaction. End-customers can resolve issues through natural language conversations, receiving answers, recommendations, and step-by-step guides tailored to their needs.

Continuously innovate with generative AI