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Anthem Enables Intelligent Claims Processing Using Amazon Textract
2021
Industry Challenge
Health insurance companies spend millions of dollars to extract sensitive information from claims forms and accompanying attachments to perform their business operations. At Anthem it took an average of 20 minutes per claim to manually extract this information. To reduce manual labor, the company wanted to automate the process.
AWS re:Invent 2020: Intelligent document processing for the insurance industry (29:45)
We hope technologies like Amazon Textract will help Anthem become a digital-first organization.”
Reddi Gudla Staff Vice President, Anthem
Anthem’s Solution
Turning to Amazon Web Services (AWS), Anthem used Amazon Textract—a fully managed machine learning service that automatically extracts printed text, handwriting, and other data from scanned documents—to digitize and automate its claims process. Anthem chose Amazon Textract for its image-processing capability, ability to detect tables and forms, and adherence to security and compliance standards.
After a medical provider submits documents to Anthem’s provider portal, the documents enter a data store and are sent to a digital-processing function powered by Amazon Textract. Inside this function, Amazon Textract uses optical character recognition to extract data and uses machine learning to automatically index and classify each document. The processed claim is then made available to Anthem stakeholders.
Switzerland-based software-as-a-service startup dacadoo aims to help people improve their health and wellbeing through its digital health engagement solutions. The company has customers around the globe, so processing data securely and in line with laws like the General Data Protection Regulation (GDPR) in Europe and the Health Insurance Portability and Accountability Act (HIPAA) in the US is vital. Geoffrey Schiavon, dacadoo’s head of marketing and client success, talks about delivering a compelling experience to customers’ end users, and how support from AWS is a winner.
Breght Boschker, CTO of SkinVision, looks forward to a new frontier in digital healthcare where technology enables early detection and awareness of health conditions. SkinVision aims to save human lives by putting technology in people’s hands for skin health self-assessment in the comfort of their own homes.
Encompassing an expansive area of approximately 1,076,391 square feet in the heart of São Paulo, Brazil, alongside a cutting-edge healthcare facility in Brasília, the Sírio-Libanês Hospital is a hub offering over 60 specialized medical fields and a capacity exceeding 500 hospital beds. Bridging a multidisciplinary clinical team with state-of-the-art technologies, the hospital has consistently achieved pioneering milestones.
In the fast-moving biotech environment shaping the future of medical research, the emerging company, One BioSciences, has taken genetic sequencing to a new level. The company has developed a protocol able to analyse individual cells and the way in which they communicate with each other. It's a highly accurate process that could lead to new cancer treatments, but it also generates huge volumes of data. That's why One Biosciences has chosen to use Amazon Web Services (AWS) solutions to drive its research.
Organizations of all sizes across all industries are transforming their businesses and delivering on their missions every day using AWS. Contact our experts and start your own AWS journey today.
