News

Read the latest news relating to AWS Travel and Hospitality.

Travelport and AWS team up for a "simpler, smarter and better future" for travel retailing

How Amazon Web Services wants to aid travel brands in recovery

Jack in the Box goes all-in on AWS Link

Best Western goes All-in on AWS

Dunkin’ Image Refresh Enabled with Tech

Choice Hotels Goes All-In on AWS

Star Alliance Wants Amazon Web Services to Lift It Out of the Crisis

Ryanair Goes All-In on AWS

Whistle leverage Amazon Comprehend to Determine Guest Sentiment

Chick-Fil-A Turns to AI To Fight Foodborne Illness

Korean Air Shifts IT to AWS Cloud

AWS Travel and Hospitality Competency Partners Help Customers Build Resilience for the Long Run

Door Dash Leverages Data in the Cloud

How GetYourGuide Makes Sightseeing Personal

Blog

Read the latest Travel & Hospitality Blog content.

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Reference architectures

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  • Guidance

    New

    Near Real-Time Airport Gate Change Information on AWS

    This Guidance helps airlines and airports provide updates about flight information to passengers in near real time.

    May 2023

  • Guidance

    New

    Contact Center Modernization for Restaurants on AWS

    This Guidance shows how restaurants can use AWS to create an omnichannel cloud contact center, delivering a personalized experience for the customer and lower cost for the business.

    May 2023

  • Guidance

    New

    Driving Operational Excellence with Conversational AI on AWS

    This Guidance demonstrates how to build a seamless conversational interface between guests and customer service agents.

    April 2023

  • Guidance

    New

    Personalized Experiences with NLX Conversational AI on AWS

    This Guidance helps you build and manage an artificial intelligence (AI)-based conversational workflow using a single user interface (UI) through the Conversational Designer by NLX.
    April 2023

  • Whitepaper

    Featured

    Cost Optimization Pillar – AWS Well-Architected Framework

    How to validate the cost and value of your architecture on AWS.

    HTML | PDF

    All Products | Aerospace | Agriculture | Automotive | Construction & Real Estate | Consumer Packaged Goods (CPG) | Defense | Digital Marketing | Education | Electronics | Environmental Protection | Financial Services | Game Tech | General Public Services | Genomics | Healthcare | Hospitality | Justice & Public Safety | Life Sciences | Manufacturing | Media & Entertainment | Mining & Natural Resources | Oil & Gas | Power & Utilities | Professional Services | Retail | Semiconductors | Social Services | Software & Internet | Telecommunications | Transport & Logistics | Travel | Well-Architected Framework

    April 2023

  • Reference Architecture Diagram

    Updated

    Revenue Management Architecture for Airlines

    Migrate an on-premises revenue management system to AWS to add real-time capabilities, improve the flexibility and agility of reporting and analytics, and reduce TCO.

    PDF

    Analytics | Compute | Machine Learning & AI | Hospitality | Travel

    April 2023

  • Guidance

    New

    Restaurant Menu Maintenance on AWS

    This Guidance demonstrates how restaurants can synchronize changes to their menus across all customer channels, including web, mobile, and physical locations.

    February 2023

  • Guidance

    New

    Demand Forecasting for Restaurants on AWS

    This Guidance helps you use machine learning (ML) to forecast demand in restaurants so you can optimize staff scheduling. Additionally, forecasting demand can help you reduce inventory, more effectively use resources, increase revenue, and reduce waste.

    January 2023

  • Reference Architecture Diagram

    Updated

    Connected Airports Using IoT and AI/ML

    Build a smart, connected airport that uses IoT and artificial intelligence/machine learning (AI/ML) to generate near real-time data for aircraft movement, gate turns, baggage tracking, queue depth, and passenger traffic, and to implement compliance measures like social distancing and security.

    PDF

    Analytics | Internet of Things | Machine Learning & AI | Hospitality | Travel

    December 2022
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Videos

Watch videos to hear more about how travel and hospitality leaders are using AWS to gain a competitive edge by enabling enhanced customer experiences and operational efficiency.

By migrating to AWS, Accor experiences faster response times and 80% lower carbon emissions (1:27)
AWS re:Invent 2023 - How Choice Hotels is unifying guest profiles to drive personalization (17:31)
AWS re:Invent 2023 - From modernization to innovation: The tales of two hospitality leaders (51:40)
AWS re:Invent 2023 - How AI is reshaping the travel experience from planning to landing (54:39)
Hertz uses AWS to get people and things where they need to be (1:23)
TUI Musement improves operations and customer channels with AWS (1:35)
AWS is helping travel and hospitality companies build what's next (1:56)
How data is driving Starbucks future growth (17:15)
How data is driving Hilton's future growth (17:18)
Building what's next for Air Canada (19:45)
Building what's next for United Airlines (21:32)
How Star Alliance is building resilience for the long run (19:15)
How Just Eat Takeaway is building resilience for the long run (24:47)
How Wyndham Hotels is building resilience for the long run (26:37)
How Best Western built a modular and dynamic contact center (20:56)
AWS on Air 2020: Industry Live Travel & Hospitality
Cathay Pacific Airways Increases Performance by 20% After Moving to Amazon RDS (2:23)
Choice Hotels and Amazon Web Services at Skift Global Forum 2020 (25:39)
G6 Hospitality (Motel 6 and Studio 6) Innovates on Behalf of Its Guests, Using AWS (2:01)
Melco Resorts and Entertainment's Digital Transformation (3:42)
Restaurant Brands International innovates while staying lean (1:52)
Jack in the Box moves to AWS (1:02)
SiteMinder scales quickly while saving IT costs (1:56)
AWS re:Invent 2019: Leadership session: Travel and Hospitality (53:31)
Wyndham Hotels and Resorts is transforming their business (1:43)
Skyscanner on AWS - Scaling Kubernetes Workloads (2:22)
TUI at the AWS Berlin Summit (9:27)
re:Invent 2019: Personalizing customer experiences in Travel and Hospitality (1:05:22)
Qantas' Project Constellation Wins Technology Award (2:03)
Copa Airlines scales with AWS (3:35)
Ryanair saves 65% on their backup costs with AWS Storage Gateway (2:00)
Hilton Moves Contact Centers to AWS (58:19)
Why the Cloud is the Safest Place for Hotel Data (4:39)
Serving Five Billion Meals a Year, Compass Group Relies on AWS (38:17)
Sysco Reduces Storage Costs by 40 Percent Using Amazon S3 and Amazon Glacier (4:28)
SkyTouch Technology Powers Property Management System with Scalable Infrastructure from AWS (1:41)
Airbnb Scales Infrastructure Automatically Using AWS (3:18)
AWS Travel and Hospitality (1:58)

Studies & e-books

2023 Digital Transformation Report from Skift & AWS

Discover how travel and hospitality leaders plan to enhance the customer experience and improve operational efficiency.

Download report »

Restaurants, Catering, and Foodservice Cloud Migration Journeys

How to migrate to the cloud to improve resiliency, gain agility, and reduce costs

Read the e-book »

Accommodations and Lodging Cloud Migration Journeys

How to migrate to the cloud to improve resiliency, gain agility, and reduce costs

Read the e-book »

AWS for RMS: Modern revenue management in the cloud

Learn how to optimize revenue in the cloud

Read the report »

2022 Digital Transformation Report from Skift & AWS

Investing in the traveler experience of the future

Read the report »

E-book: Airport Cloud Migration Journeys

How to migrate to the cloud to improve resiliency, gain agility, and reduce costs

Read E-book »

E-book: Building "What's Next" in Travel and Hospitality

How travel and hospitality companies are innovating through disruption

Read E-book »

2021 Digital Transformation Report from Skift & AWS

Innovation born from disruption

Read the report »

May 2021 Travel and Hospitality issue of AWS Architecture Monthly

Read Issue »

21st Century Forecasting for the Travel & Hospitality Industry

Read whitepaper »

2020 Digital Transformation Report from Skift + AWS

AWS partnered with travel and hospitality industry-leading publication Skift on their annual Digital Transformation Report. Nearly 1,000 T&H executives provided insights on the state of digital transformation. The report features insights from AWS, as well as AWS customers Airbnb, Expedia, Korean Air, United Airlines, and more.

Read report »

E-book: Travel & Hospitality: Building Resilience For The Long Run

An essential guide for managing IT costs, building efficiency and enabling innovation in the face of disruption, now and for the long run

Read E-Book »

Explore Hospitality Technology's digital hotel

View map »

Explore Hospitality Technology's digital restaurant map

View map »

Infographics

Sustainability on AWS

How travel and hospitality companies are moving to AWS to protect the environment – and their bottom line

Read the Infographic »

Get started

Leading companies in travel & hospitality are already using AWS. Contact our experts and start your own AWS Cloud journey today.

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