News

Read the latest news relating to AWS Travel and Hospitality.

Travelport and AWS team up for a "simpler, smarter and better future" for travel retailing

How Amazon Web Services wants to aid travel brands in recovery

Jack in the Box goes all-in on AWS Link

Best Western goes All-in on AWS

Dunkin’ Image Refresh Enabled with Tech

Choice Hotels Goes All-In on AWS

Star Alliance Wants Amazon Web Services to Lift It Out of the Crisis

Ryanair Goes All-In on AWS

Whistle leverage Amazon Comprehend to Determine Guest Sentiment

Chick-Fil-A Turns to AI To Fight Foodborne Illness

Korean Air Shifts IT to AWS Cloud

AWS Travel and Hospitality Competency Partners Help Customers Build Resilience for the Long Run

Door Dash Leverages Data in the Cloud

How GetYourGuide Makes Sightseeing Personal

Blog

Read the latest Travel & Hospitality Blog content.

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Reference architectures

Showing results: 46-54
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  • Reference Architecture Diagram

    Updated

    Connected Restaurants using IoT and AI/ML

    Build smart, connected restaurants that use Internet of Things (IoT) and artificial intelligence/machine learning (AI/ML) capabilities to maintain food quality and safety in the kitchen, preserve products in cold storage, maintain social distancing, manage queue depths, measure and monitor foot and vehicle traffic, and maintain cleanliness and sanitation. Use AWS IoT Greengrass to maintain cost efficiency and improve operability.

    PDF

    Analytics | Internet of Things | Machine Learning & AI | Hospitality | Travel

    December 2022

  • This Is My Architecture

    FoodHub: Enabling Massive Scale Order Processing with Serverless Architecture

    Learn how FoodHub enables massive scale order processing with Serverless architecture. The architecture includes AWS Amplify SDK deployed on ePOS and AppSync to synchronize the orders across ePOS machines for auto-healing architecture. For FoodHub, it's important to process massive volume of orders during particular hours of the day. Serverless architecture with Lambda Resolvers and Amazon DynamoDB helps them address the spike in order volume. FoodHub also gives real-time insights to Restaurant owners with the help of Amazon Kinesis, S3 and Amazon Quicksight.

    Check out more resources for architecting in the #AWS​​​ cloud:

    2022-10-25

  • This Is My Architecture

    Panasonic Avionics: Weather Data and ML Models Improve In-Flight Entertainment Customer Satisfaction

    Panasonic Avionics, the leading provider of In-Flight Entertainment for the airline industry, improves customer satisfaction by building and training machine learning models based on public and private weather data sets. Panasonic Avionics leverages Amazon Simple Storage Service (S3), AWS Glue, AWS Lake Formation, Amazon SageMaker, Amazon Athena, and Amazon QuickSight for its data processing, storage, machine learning, and visualization.

    Check out more resources for architecting in the #AWS​​​ cloud:

    2022-09-27

  • Guidance

    Dynamic Pricing for Airlines on AWS

    This Guidance demonstrates how airline companies can use data analysis and new AI/ML capabilities to dynamically adjust pricing, and personalize product offerings for their customers.

    September 2022

  • Guidance

    New

    Hotel Check-In Experience on AWS

    This Guidance shows how Hospitality companies can leverage artificial intelligence and event-driven services to automatically trigger check-in and registration activities, providing a more seamless experience for for travelers/guests.

    September 2022

  • Guidance

    New

    Queue Depth Management on AWS

    This Guidance shows how you can improve customer experience, use computer vision to measure queue depth, and provide alerts about bottlenecks and unreasonable queue depths to customer service managers.

    September 2022

  • Reference Architecture Diagram

    New

    Omni-channel Customer Engagement for Airlines

    This reference architecture provides a unified user interface for customer service teams (both centralized and on location) at Travel and Hospitality (T&H) companies to provide personalized customer service across all channels at every stage of their customer's journey.

    PDF

    Networking & Content Delivery | Hospitality | Travel

    August 2022

  • Reference Architecture Diagram

    New

    Omni-channel Customer Engagement for Lodging

    This reference architecture provides a unified user interface for customer service teams (both centralized and on location) at Travel and Hospitality (T&H) companies to provide personalized customer service across all channels, at every stage of their customer's journey.

    PDF

    Networking & Content Delivery | Hospitality | Travel

    August 2022

  • This Is My Architecture

    Rappi: Leveraging EKS, DocumentDB, RDS and ElastiCache to Quickly Scale Kubernetes Clusters

    In this episode of This Is My Architecture, you'll learn how the financial vertical of Rappi (Rappi Pay) offers Kubernetes as a service to more easily scale, increase performance, and improve security. You'll see how they choose purpose-built AWS database and data caching services for different types of data within their solution. You'll also see how they leverage AWS CloudFront and AWS Direct Connect in a multi-tenant environment.

    Check out more resources for architecting in the #AWS​​​ cloud:

    2022-07-07
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Videos

Watch videos to hear more about how travel and hospitality leaders are using AWS to gain a competitive edge by enabling enhanced customer experiences and operational efficiency.

By migrating to AWS, Accor experiences faster response times and 80% lower carbon emissions (1:27)
AWS re:Invent 2023 - How Choice Hotels is unifying guest profiles to drive personalization (17:31)
AWS re:Invent 2023 - From modernization to innovation: The tales of two hospitality leaders (51:40)
AWS re:Invent 2023 - How AI is reshaping the travel experience from planning to landing (54:39)
Hertz uses AWS to get people and things where they need to be (1:23)
TUI Musement improves operations and customer channels with AWS (1:35)
AWS is helping travel and hospitality companies build what's next (1:56)
How data is driving Starbucks future growth (17:15)
How data is driving Hilton's future growth (17:18)
Building what's next for Air Canada (19:45)
Building what's next for United Airlines (21:32)
How Star Alliance is building resilience for the long run (19:15)
How Just Eat Takeaway is building resilience for the long run (24:47)
How Wyndham Hotels is building resilience for the long run (26:37)
How Best Western built a modular and dynamic contact center (20:56)
AWS on Air 2020: Industry Live Travel & Hospitality
Cathay Pacific Airways Increases Performance by 20% After Moving to Amazon RDS (2:23)
Choice Hotels and Amazon Web Services at Skift Global Forum 2020 (25:39)
G6 Hospitality (Motel 6 and Studio 6) Innovates on Behalf of Its Guests, Using AWS (2:01)
Melco Resorts and Entertainment's Digital Transformation (3:42)
Restaurant Brands International innovates while staying lean (1:52)
Jack in the Box moves to AWS (1:02)
SiteMinder scales quickly while saving IT costs (1:56)
AWS re:Invent 2019: Leadership session: Travel and Hospitality (53:31)
Wyndham Hotels and Resorts is transforming their business (1:43)
Skyscanner on AWS - Scaling Kubernetes Workloads (2:22)
TUI at the AWS Berlin Summit (9:27)
re:Invent 2019: Personalizing customer experiences in Travel and Hospitality (1:05:22)
Qantas' Project Constellation Wins Technology Award (2:03)
Copa Airlines scales with AWS (3:35)
Ryanair saves 65% on their backup costs with AWS Storage Gateway (2:00)
Hilton Moves Contact Centers to AWS (58:19)
Why the Cloud is the Safest Place for Hotel Data (4:39)
Serving Five Billion Meals a Year, Compass Group Relies on AWS (38:17)
Sysco Reduces Storage Costs by 40 Percent Using Amazon S3 and Amazon Glacier (4:28)
SkyTouch Technology Powers Property Management System with Scalable Infrastructure from AWS (1:41)
Airbnb Scales Infrastructure Automatically Using AWS (3:18)
AWS Travel and Hospitality (1:58)

Studies & e-books

2023 Digital Transformation Report from Skift & AWS

Discover how travel and hospitality leaders plan to enhance the customer experience and improve operational efficiency.

Download report »

Restaurants, Catering, and Foodservice Cloud Migration Journeys

How to migrate to the cloud to improve resiliency, gain agility, and reduce costs

Read the e-book »

Accommodations and Lodging Cloud Migration Journeys

How to migrate to the cloud to improve resiliency, gain agility, and reduce costs

Read the e-book »

AWS for RMS: Modern revenue management in the cloud

Learn how to optimize revenue in the cloud

Read the report »

2022 Digital Transformation Report from Skift & AWS

Investing in the traveler experience of the future

Read the report »

E-book: Airport Cloud Migration Journeys

How to migrate to the cloud to improve resiliency, gain agility, and reduce costs

Read E-book »

E-book: Building "What's Next" in Travel and Hospitality

How travel and hospitality companies are innovating through disruption

Read E-book »

2021 Digital Transformation Report from Skift & AWS

Innovation born from disruption

Read the report »

May 2021 Travel and Hospitality issue of AWS Architecture Monthly

Read Issue »

21st Century Forecasting for the Travel & Hospitality Industry

Read whitepaper »

2020 Digital Transformation Report from Skift + AWS

AWS partnered with travel and hospitality industry-leading publication Skift on their annual Digital Transformation Report. Nearly 1,000 T&H executives provided insights on the state of digital transformation. The report features insights from AWS, as well as AWS customers Airbnb, Expedia, Korean Air, United Airlines, and more.

Read report »

E-book: Travel & Hospitality: Building Resilience For The Long Run

An essential guide for managing IT costs, building efficiency and enabling innovation in the face of disruption, now and for the long run

Read E-Book »

Explore Hospitality Technology's digital hotel

View map »

Explore Hospitality Technology's digital restaurant map

View map »

Infographics

Sustainability on AWS

How travel and hospitality companies are moving to AWS to protect the environment – and their bottom line

Read the Infographic »

Get started

Leading companies in travel & hospitality are already using AWS. Contact our experts and start your own AWS Cloud journey today.

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