General

Q: What are Amazon Chime proxy phone sessions?

Amazon Chime proxy phone sessions let you provide two users with a shared phone number to communicate via voice or text for up to 12 hours without revealing personal phone numbers. When users call or message the provided phone number, they are connected to the other party and their private phone numbers are replaced with the shared number in Caller ID. Personal phone numbers are not displayed, a method often called number masking. Numbers are provided based on criteria the developer chooses, including geolocation and whether they want a phone number that has never been used for the same users before, or one that has. Proxy phone sessions help protect user privacy and keep transactions on your service. Numbers are available on-demand, so developers don't have to calculate how many numbers they will need for different locations, or pay for extra numbers they do not use.


Q: What are the use cases for Amazon Chime proxy phone sessions?

Proxy phone sessions are commonly used in the on-demand economy. For example, a developer for a food delivery service can provide delivery drivers an option to call or message customers through a proxy phone number provided by Amazon Chime to get information like a gate code. This same number can be used by the customer, so the private phone numbers of the driver and the customer are protected.

Other use cases include telemedicine, dating services, and outbound call centers.

 

Q: Can I use the same Amazon Chime Voice Connector for SIP trunking as I do for Amazon Chime proxy phone sessions?

No, you need to create a new Amazon Chime Voice Connector to enable proxy phone sessions. 

 

Q: Which countries does Amazon Chime proxy phone sessions have phone numbers for?

Amazon Chime proxy phone sessions currently support US phone numbers.

 

Q: Which countries can I make calls to when using Amazon Chime proxy phone sessions?

You can make calls from Amazon Chime proxy phone sessions to over 115 countries, allowing you to include users who may be travelling in the United States with an international phone number to be included in sessions. Please see our pricing page for the most up to date list of countries.

Getting started

Q: How do I start using Amazon Chime proxy phone sessions?

To get started with proxy phone sessions, use the Amazon Chime API to create a new Amazon Chime Voice Connector, then enable the feature on the Amazon Chime Voice Connector. Once enabled, you can use the Amazon Chime API create sessions. Calls to the proxy phone number are typically made from a mobile application that can delegate calling or sending of SMS to the phone's native dialer. You can also call or message the proxy number directly from one of the two phone numbers assigned to the session. Read our documentation for details.

Administration

Q: How long are Amazon Chime proxy phone sessions?

Proxy phone sessions default to 4 hours, but you can extend them up to 12 hours, or to make them shorter. If you require longer sessions, please contact us.

 

Q: Do Amazon Chime proxy phone sessions support SMS?

Yes, proxy phone sessions support the sending and receiving of SMS messages.

Pricing and billing

Q: How much does it cost to use Amazon Chime proxy phone sessions?

When you use Amazon Chime Proxy phone sessions, you are charged $0.03 for every session you create. In addition, you will be billed for incoming and outgoing minutes for any phone calls made between the phone numbers included in the session, as well as any outgoing messages sent.

 

Q: Are there any fixed costs associated with Amazon Chime proxy phone sessions?

No, there are no fixed costs associated with Amazon Chime proxy phone numbers. With Amazon Chime proxy phone numbers, we manage everything for you, including phone numbers, so there is no need to buy phone numbers to manage in a pool.

 

Q: Do Amazon Chime proxy phone sessions provide Call Detail Records (CDRs)?

Yes. Administrators can choose to store their Call Detail Records in an Amazon Simple Storage Service (S3) bucket for call and usage analysis. You can also import the records from Amazon S3 into Telecom Expense Management solutions or use services such as Amazon Athena to run queries for further analysis.

 

Q: Can I use Amazon Chime Voice Connector real-time audio streaming to Amazon Kinesis Video Streams with proxy phone sessions?

Yes, you can use real-time audio streaming to Amazon Kinesis Video Streams with proxy phone sessions to record calls. These recordings are frequently used for compliance, customer service, or quality reasons.

Learn more about product features
Check out the Amazon Chime Voice Connector features page

Learn more about Amazon Chime Voice Connector features

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