AWS Executive Insights: Japan
In an era of uncertainty and paradigm shifts driven by new technologies every day, leaders across Japan are sharing their experiences, best practices and transformative ideas, partnering with AWS cloud, to engage in digital transformation, organizational change and human resource development to deliver new forms of customer value and solve societal challenges.
Mr. Izumi Kawanishi talks about how Sony developed the new and unique growth of aibo in about a year, using the full range of AWS' fully managed services.
DNP Digital Solutions, Inc., the ICT strategy arm of DNP's Information Innovation Division, is working to achieve the best customer experience (CX) by integrating real and digital technologies. The promotion of Digital Transformation (DX) is essential for this CX, and there is an urgent need to develop digital human resources that can use AI and other technologies to achieve DX for CX.
NTT Docomo is transforming its customer base from one centered on mobile communications subscriptions to a membership base centered on its loyalty program, d point club, and is working to improve its content. The company is developing a variety of businesses including distribution, finance, payment, and shopping. The company's Service Design Department works closely with the business units to provide digital marketing platforms and various systems that support these businesses.