AWS and Salesforce

Global Strategic Partnership

The world's leading cloud provider and the #1 CRM platform are making it easier for developers using both technologies to build and launch customer applications, natively leverage AWS services in Salesforce, and securely connect data and workflows across both Salesforce and AWS.

Customers can innovate faster with pre-built applications that combine AWS and Salesforce Customer 360 - making it easier for organizations to seamlessly deploy AWS's voice, video, and AI services natively with Salesforce business applications.

View the press release »

Salesforce and AWS

The Latest from Salesforce and AWS

Salesforce Adds Amazon Textract For Health Cloud

Salesforce launches Intelligent Document Automation (IDA) Powered by Amazon Textract, for healthcare and life sciences companies to digitize their document management processes for improved patient experiences.

Put Your Customers First and Resolve Issues Fast

Empower your contact center teams to deliver better customer service experiences by creating a unified console that combines phone, digital channels, and Customer Relationship Management (CRM) data in a single view.

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Salesforce and AWS Integrations

Learn how to leverage AWS and Salesforce integrations. Review common use-cases of how to extend your Salesforce environment with AWS services.

Build ML-Powered Tableau Dashboards

Tableau and AWS are joining forces to put the power of machine learning-based (ML) predictive analytics in the hands of business analysts with little or no data science experience. This integration allows customers to easily enable their Tableau users to leverage Amazon SageMaker's predictive power.

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Amazon Connect and Salesforce

Salesforce Service Cloud seamlessly integrates with Amazon Connect, providing contact center agents with a complete set of tools in their agent workspace to deliver enhanced customer service. Through this expanded partnership, Salesforce has chosen Amazon Connect as its preferred contact center technology and will resell Amazon Connect as part of its new upcoming offering, Service Cloud Voice, making it easy for organizations to deliver better customer service at a lower cost.

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Learn More about Amazon Connect and Salesforce »

Watch the Tech Talk »

Get Started with Amazon Connect and Salesforce

Today, you can get started with the Amazon Connect CTI Adapter. The Amazon Connect CTI Adapter makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect has no upfront costs or long-term commitments, so you can set up your first contact center using the AWS Free Tier.

Amazon Connect CTI Adapter for Salesforce »

Deliver Built-in CRM Data and AI-driven Insights for your Agents

Salesforce and AWS have closely collaborated to integrate Amazon Connect into Service Cloud, bringing together phone, digital channels, and CRM data into a single unified console. Now, when a phone call is routed to a service agent, it appears directly within the agent’s workspace — the command center for managing customer data and interaction histories as well as delivering service across channels including email, chat, messaging, and phone.


Customer Testimonials

"The solution puts us in a great position to be able to effectively deal with the varied queries we get from our customer base and sets us up well for the future."

- James Watson, Managing Director at Primary ICT

Read the Partner Success Story »


“With the seamless integration between Amazon Connect and Salesforce, we’re unleashing the power of technology to customize the agent experience through data. We’re improving productivity and allowing them to focus on customers, not their tools, to provide the best possible customer experience."

- Loren Lacy, Group Product Manager, Customer Success and Sales Technology, Intuit Inc.

John Hancock
"At John Hancock we are focused on making decisions easier and lives better for our customers, and part of how we achieve this mission is through our interactions with them in the contact center. With the integrated Salesforce Service Cloud and Amazon Connect solution, we can handle millions of calls annually, delivering the personalized and frictionless service our customers expect.”
- Tracy Kelly, AVP Shared Services Contact Center, John Hancock
Learn how Pearson uses various AWS services in conjunction with Tableau Server on Amazon Elastic Compute Cloud (Amazon EC2) to empower the organization with self-service analytics.

Additional Resources

Salesforce Launches Government Cloud Plus
Salesforce’s Government Cloud Plus has achieved a FedRAMP Provisional Authority to Operate (P-ATO) at the High Security Impact Level. This gives customers a compliant and secure environment to deploy Salesforce's industry-leading Customer 360 CRM platform and industry solutions.
Press Release: Amazon Connect and Salesforce
Amazon Connect and Salesforce have announced the next phase in their global strategic partnership.
APN Blog - Amazon Connect and Salesforce
Learn how to configure Salesforce Call Center in Amazon Connect.
Building Innovative Customer Experiences
Learn how Salesforce built a world class contact center experience using Amazon Connect.
Learn more about Amazon Connect
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
Salesforce Completes Acquisition of Tableau
Tableau brings self-service analytics for everyone to Salesforce Customer 360.
Salesforce’s New Anywhere App Will Leverage the Amazon Chime SDK
The Amazon Chime SDK will enable users to attend video calls at any time without leaving the Salesforce Anywhere application.

AWS and Salesforce Offerings

AWS and Salesforce share a strategic relationship, encompassing technical alignment and joint development. Many Salesforce products run on AWS. In addition, Salesforce customers can build on AWS to extend their Salesforce capabilities. Whether you are simply using Salesforce SaaS applications that run on AWS, or leveraging AWS to extend Salesforce capabilities, this collaboration provides a multitude of benefts.


AWS Cloud Fundamentals Is Now on Salesforce Trailhead

New modules are now available in the Learn the AWS Cloud Practitioner Essentials trail. Enroll today in this trail created by the experts at AWS Training and Certification!

Accelerate your Digital Transformation with AWS and Salesforce

Seamlessly integrate various AWS services with Salesforce applications to deliver more impactful customer engagements.
Developers use Heroku to deploy, manage, and scale modern apps. Customers can leverage data integration between AWS and Salesforce to create personalized, context-driven applications.
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Build Compelling Voice-enabled Experiences

Give developers the ability to easily build Alexa Skills through Trailhead. Use the latest technology in speech recognition and natural language understanding to come up with new and intuitive ways to interact with Salesforce using the Alexa Toolkit.

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Learn about how Stonehenge leveraged KlikaTech expertise to use Alexa for Business and AWS IoT together with Salesforce technology to provide a better rental experience in Manhattan.
Angel MedFlight

Find out how Angel MedFlight Worldwide Air Ambulance focused on its digital transformation by using Salesforce Marketing Cloud and Sales Cloud with Amazon S3 and ultimately evolved patient care and improved patient outcomes.

Keep reading »

Contact Salesforce

The collaboration of AWS and Salesforce gives you new and secure ways engage with your customers. Our shared pace of innovation will give you continual access to cutting edge, world-class solutions from industry leaders.