The mission of the United States Navy Reserve is to provide strategic depth and deliver operational capabilities to the Navy and Marine Corps team and Joint forces in times of peace or war. Warfighting readiness is the top priority for the Navy Reserve and is achieved through continuous training of Reservists in their wartime roles; by constantly improving mass-mobilization processes and procedures; and by ensuring the timely dissemination of accurate information. In support of this mission, the Navy Reserve turned its focus to generative AI technologies and worked with AWS Partner CACI to build a mobile Q&A chatbot to provide Reservists with greater access to, and targeted search capabilities within, important policies and guidelines.
In concert with AWS, CACI built the Navy Reserve's chatbot in four months, relying on AWS services including Amazon Kendra and Amazon SageMaker to reduce development time. The chatbot aids Reservists in accessing critical information quickly and more easily empowering them and reducing the need for support calls to their command.