客戶案例/旅行

2019
Ryanair 標誌

Ryanair 使用 Amazon SageMaker 改善客戶支援

Ryanair 運用 Amazon LexAmazon SageMaker 建置一個聊天機器人,以改善其客戶支援體驗,並協助客戶更快速輕鬆找到問題的答案。

Ryanair 是歐洲最大的航空公司,每年載運超過 1.5 億名乘客,每日 2,400 個航班飛往超過 200 個目的地。該公司與 AWS 合作夥伴網路的合作夥伴 Cation Consulting 合作,來提供解決方案。

kr_quotemark

我們希望善用 AWS 支援的 AI 技術,以提升客戶體驗。

Lee Reddin
Ryanair 服務設計主管

使用的 AWS 服務

Amazon SageMaker

Amazon SageMaker 是一項全受管服務,結合了一系列的工具以實現高效能、低成本的機器學習 (ML),適用於任何使用案例。

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Amazon Lex

Amazon Lex 是一種全受管人工智慧 (AI) 服務,具有用於設計、建置、測試和部署交談介面至應用程式的進階自然語言模型。

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更多旅行客戶案例

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    Delivery Hero on AWS

    Delivery Hero went from an ambitious idea to the leading local delivery company. With the mission to deliver anything, straight to customer’s doors, Delivery Hero began building on Amazon Web Services (AWS) about a month after its launch. It is now on the forefront of innovation, operating a network of brands in 70 countries across four continents.
    2024
  • United Kingdom

    Reducing Complexity and Costs Using Amazon CloudFront with Trainline

    Learn how Trainline, a global digital rail and coach ticket sales app, migrated its CDN infrastructure using Amazon CloudFront.
    2024
  • Asia Pacific

    Korean Airlines on AWS

    In 2018, Korean Air began migrating its entire IT infrastructure to the cloud. Then in 2021, it became the first global, full-service carrier to complete an all-in migration to Amazon Web Services (AWS). As an innovator in the aviation industry, Korean Air chose to build on AWS, and it launched its new website and mobile app 90 percent faster than possible with its former on-premises infrastructure. Continuing to innovate on behalf of its customers and workforce, the airline is developing an online one-step buying option and AWS-powered machine learning tools to create predictive, pre-emptive maintenance for its aircraft fleet.
    2022
  • Australia

    Lonely Planet cut itinerary generation costs by 80% using Amazon Bedrock

    Lonely Planet, is a premier travel media company tested multiple generative AI solution vendors and found Amazon Bedrock to be 78% more cost-effective for their travel use case. Further to that, they were able to generate experiences and itineraries at 80% less the cost of manually curating them.
    2024
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