Meeting Rooms Experience
You can upgrade your meeting rooms with an Alexa-enabled device, such as an Echo Dot, and use Alexa to control popular video conferencing and in-room systems, including Cisco TelePresence Systems, Cisco Webex Rooms kit, Polycom Group Series, Zoom Rooms, and Crestron 3-Series. Alexa for Business is also built-in to Polycom Trio 8500 and 8800 and can be enabled by simply installing the latest firmware. Alexa for Business integrates with your Office365, Google G Suite, or Microsoft Exchange calendar to look up your scheduled meeting, and can automatically join meetings from popular UC platforms, including Amazon Chime, BlueJeans, Cisco Webex, RingCentral, Skype for Business, and Zoom.
Join meetings - No more fiddling with conferencing equipment, remotes, and calendar invites. Your employees can get their meetings started hands-free.
Utterances to try:
- “Alexa, join my meeting” or “Alexa, start the meeting”
- “Alexa, end the meeting” or “Alexa, hang up”
Instant booking - When an employee joins a meeting using Alexa, and the room is also free, Alexa will automatically book the room for them.
End of meeting reminder - Alexa can keep meetings on time by reminding the user when their reservation is almost over. You can configure both the timing and behavior of the reminder. Alexa can play a sound, or speak up and say something like “time check.”
Book meeting rooms - Your employees can use Alexa to quickly check the availability of the room they are in, and reserve it if it is free.
Utterances to try:
- "Alexa is this room free?” or “Alexa, is this room booked at noon?”
- “Alexa, who booked this room?”
- “Alexa, book the room” or “Alexa, reserve the room until 10am”
- “Alexa, extend the meeting” or “Alexa, extend the meeting for half an hour”
Find available meeting rooms - Alexa can find available rooms in your office for employees to reserve.
Utterances to try:
- “Alexa, find a room”
- “Alexa, find a room for an hour”
- “Alexa, find a room at noon”
Delete voice & response history via voice - Employees can ask Alexa to delete the voice utterances and response history by using the following utterances.
- “Alexa, Delete Everything I Said Today” or “Alexa, Delete What I Just Said”
Meeting Room Utilization
Alexa for Business now provides meeting room utilization metrics such as total number of meetings, most and least used meeting rooms, reservation attendance rate, and meeting rooms hours freed up by Alexa. These features collectively enable IT & facilities managers measure and increase utilization of meeting rooms.
Intelligent room release - Alexa will release the invite on a room’s calendar if no one checks into their meeting reservation. Employees will be checked in automatically if they use Alexa to start their meeting (“Alexa, join the meeting”) or are in a call on a conferencing device with Alexa built-in. They can also just say “Alexa, check in”.
Meeting room utilization metrics - Alexa for Business will surface to administrators what their most and least booked rooms are. They can download and analyze metrics from the Alexa for Business console in spreadsheet or tableau to view the number of meetings booked in each room, as well as the amount of time associated with those meetings. With intelligent room release enabled, Alexa for Business will also provide data on room attendance rates, and how many times a room was booked over an automatically released meeting.
With Alexa for Business, your users can use their personal Alexa devices for work at their desks, in their homes or on the go. They can use these features without involvement from IT. IT admins can also invite users to join their Alexa for Business account, who can then join using the Alexa for Business enrollment portal. Once they’ve enrolled, you can make private skills available to them.
Join meetings - Alexa users can join meetings using their existing Alexa devices or the Alexa app by saying “Alexa, join my meeting”. Alexa will automatically find your next meeting and join it. A one-click dial-in number, meeting ID, and PIN (e.g. 206-555-0100,,1234,,123) are required in the meeting invite.
Utterances to try:
- “Alexa, join my meeting”
- “Alexa, end the meeting”
- “Alexa, start the meeting”
- “Alexa, hang up”
Manage your calendar - You can stay up-to-date with your work and personal calendar by asking “Alexa, what’s on my calendar?” or “Alexa, when is my next meeting?”. Alexa will tell you about your next four events, and allow you to schedule, move, or cancel them.
Utterances to try:
- “Alexa, what’s on my calendar?”
- “Alexa, when is my next meeting?”
- “Alexa, what is my next event”
- “Alexa, schedule a meeting with John”
- “Alexa, move/reschedule my meeting”
- “Alexa, cancel my meeting”
Read and respond to emails - You can interact with your email by saying “Alexa, read my emails.” Alexa will be able to read your work and personal emails and allow you to reply, flag, delete, archive or mark them as unread.
Utterances to try:
- Alexa, read my emails”
- Actions: “reply”, “next”, “mark as unread”, “flag”, “delete”, “archive”
Inform meeting participants about a delay - You can inform meeting participants that you are running late to a meeting by simply saying “Alexa, I’m running late”. Alexa will send a short email to all meeting participants, informing them of the delay. You can also specify how late you expect to be by saying “Alexa, I’ll be 10 min late for my next meeting.” Alexa will clarify which meeting you are referring to before sending the email. If the meeting is with only one other person, Alexa will suggest to help you reschedule the meeting if you will be more than 10 minutes late. If Alexa finds a conference bridge in the meeting invite, Alexa will suggest to help you join the meeting through the device.
Utterances to try:
- “Alexa, I am running late”
- “Alexa, I am running 5 minutes late”
- “Alexa, I will be late to my next meeting”
Get work-related updates - Better plan for your workday by saying “Alexa, tell me about my workday”. Alexa will provide an overview of the day and notify you on up to three important updates related to your calendar like upcoming, canceled or unanswered meeting invitations, meeting conflicts, missing location and conference-bridge, and reminders for the day. If additional updates exist, Alexa will provide up to three more updates. Using the information Alexa provided, employees can quickly learn about the next meeting they should prepare for, meetings or reminders they should re-schedule to mitigate conflicts, new meetings they need to consider attending, last minute cancellations, and meetings that they should add a physical or virtual location to.
Utterances to try:
- “Alexa, tell me about my work day”
- “Alexa, what are my work updates?” or “Alexa, what are my work briefings?”
- “Alexa, prepare me for my workday”
Administration and Management
Alexa for Business lets you manage your devices, users, and skills using the Alexa for Business console or the Alexa for Business console API.
Provision Alexa devices
To simplify setting up shared devices Alexa for Business allows you to either import select Echo devices registered with Amazon.com or provides a device setup tool that allows you to connect multiple Echo devices to your corporate WPA2 Enterprise or WPA2 Personal Wi-Fi network, and add them to your Alexa for Business account at the same time. The device setup tool scans for devices that are in setup mode, and once discovered, automatically registers them to your account. With the device setup tool, you don’t need to manually set up each device individually.
Enable access to your corporate calendar
Alexa for Business lets you link your corporate calendar to your Alexa for Business account. This lets Alexa access meeting information to start meetings in your conference rooms and allows your enrolled users to use calendar-related skills. You can link to Office 365, Microsoft Exchange, and Google G-Suite calendars. You can also require that users set up a voice profile, a capability whereby they can teach Alexa to recognize their voice. Alexa will only respond to enrolled users if their voice matches their voice profile.
Manage shared devices
Alexa for Business lets you manage your shared Echo devices using the Alexa for Business console or the console API. For each device you can set a location, such as a conference room designation, assign public and private skills, and secure the device to prevent users from adding skills or registering the device to their own account.
Alexa for Business lets you create room profiles which you can use to apply settings such as the building address, the time zone, and the wake word. Room profiles are associated with locations where you’ve placed shared Echo devices, and the settings for those devices come from the room profile. When you make a change to the room profile, the changes are applied to all shared devices associated with that profile.
Alexa for Business lets you create network profiles which are used to setup shared Echo devices to your corporate network. Network profiles are associated with devices and consist of network configuration settings such as SSID, Network security type, credentials, and description. When you make a change to the network profile, the changes are applied to all shared devices associated with that profile. Network profiles can also be used for password rotation and certificate rotation (for WPA2 Enterprise WiFi networks).
Alexa Skills are voice-driven capabilities that enhance the functionality of Alexa. Alexa for Business allows you to assign public skills and custom private skills your organization has created to your shared devices, and make private skills available to your enrolled users. Alexa for Business lets you create skills groups, which you can then assign to specific shared devices. When you change a skill group, the change is applied to all devices associated with the skill group.
Configure conference rooms
Alexa for Business allows you to configure your conference rooms so you can use Alexa to start your meetings and control your conference room equipment. With Alexa for Business, you can link to your corporate calendar, set the conference room location for your Alexa devices, and specify the type of video equipment in each conference room. You can also provide your preferred meeting application settings and your default conference call information. To start scheduled meetings, Alexa for Business can automatically look up the dial-in information in the meeting request and joins your equipment to the meeting. Using the Alexa for Business device APIs for conferencing equipment, you can build your own custom skills that allow Alexa to work with your specialized equipment, or to perform specific tasks in your conference rooms.
Manage user enrollment
With Alexa for Business, you can invite users in your organization to enroll their personal Alexa account with your Alexa for Business account. Using the Alexa for Business console, you can enter the users you’d like to invite, and the system automatically sends an email with instructions on how to enroll. Once your users have enrolled, you can make your custom private skills available to them to use. You can also remove users from your Alexa for Business account at any time. There is also an API available so you can integrate Alexa for Business user administration into existing enterprise identity and access management systems.
Delete voice & response history via API
Enable or disable voice recording reviews
Alexa for Business now enables administrators to designate, at a room profile level, if voice recordings from devices they manage will be manually reviewed and used to improve our services. Using a new preference, Data Use Policy, located in the Room Profile, customers can either allow (default) or disallow Alexa for Business's manual reviews of voice recordings which are used to improve Amazon’s services. By default, only a very small percentage of these recordings are manually reviewed in order to improve these algorithms. To learn more about this feature, and how-to create and manage Room Profiles in Alexa for Business, please see our documentation.
Build private skills
Using the Alexa Skills Kit, you can build your own skills. With Alexa for Business, you can make these available to the shared devices and enrolled users in your Alexa for Business account, without having to publish them in the public Alexa Skills Store. To learn more about building skills, please see Alexa Private Skills.
Access Alexa for Business APIs
Alexa for Business offers additional APIs, which you can use to add context to your skills and automate administrative tasks. The ResolveRoom API provides device location information which can be used to give Alexa additional context and improve the voice interaction for the user. Alexa for Business allows you to build skills to control video conferencing equipment and in-room systems. Using the Alexa for Business API included in the AWS SDK/CLI, you can automate administrative tasks, manage devices, and integrate Alexa for Business with your existing management tools. To learn more about the Alexa for Business APIs, please see the API Reference Guide
Integrate AVS devices with Alexa for Business
Alexa for Business allows device makers to enable Alexa Voice Service (AVS) devices to be registered and managed as shared devices using the Alexa for Business console. To learn more about how device manufacturers can build new AVS devices with Alexa for Business, or enable existing AVS devices with Alexa for Business, visit the Build with Alexa for Business website. To get started with AVS, visit the AVS device SDK website.
You can send Alexa announcements to one or more rooms in your Alexa for Business organization. Alexa will proactively wake and speak the announcement that you type in, for the rooms that you select. You can create an announcement from the Alexa for Business Console, or with the SendAnnoucement API. The API allows developers to trigger a text or audio announcement on Alexa for Business-managed endpoints from any app. To learn how to test announcement from the console, visit our Admin Guide.