Getting Started with Amazon Connect

Deliver fast, personalized service with every customer interaction

Companies of all sizes and in all industries are migrating their contact centers to Amazon Connect to increase customer satisfaction, speed time to innovation, improve agent productivity, and lower costs. Amazon Connect provides you with all the resources to help you start providing better customer experiences today.

Talk to an expert »

Create a thoughtful contact center game plan

Whether your contact center is currently in the cloud or on-premises, AWS helps you deliver a plan to reduce your costs, improve your average handle time, and increase your agent productivity.

Assess your migration readiness

Companies that migrate their contact center to Amazon Connect see on average a 241% Return on Investment. AWS Professional Services can assess your migration readiness and outline a plan for your move to the cloud.

Learn more about AWS Migration Acceleration Programs »

Evaluate your cost savings

With Amazon Connect you pay as you go, saving you up to 80% compared to traditional contact center solutions. If you are interested in how much you can save with Amazon Connect, contact our sales team to schedule your own assessment.

Request a cost assessement »
Read the Forrester TEI report »

Best practices for migrating to Amazon Connect

Migrating your contact center to Amazon Connect is easy and cost-efficient. Watch our webinar to learn how with best practices from our experts. 
Watch the Webinar

Customer stories


  • DXC Technology is reinventing their CX technology while saving 40% on costs

    With Amazon Connect, DXC Technology is improving customer experience with personalized interactions and using automation to cut costs by 30–40 percent. Now, DXC is creating transformation roadmaps for their own customers that will enable cost reduction and offer more value to their customers.

    Read the case study

AWS IQ

If you have specific projects in mind, you can easily search and directly hire AWS IQ certified freelancers and consulting firms to accelerate innovation.

Amazon Connect Data Normalization for BI Reporting Tools
Aspen TGI - No reviews yet
Set up Amazon Connect appointment bot
James Malin - ★★★★★
CTI Integration for Amazon Connect
VoiceFoundry - No reviews yet
Set up Amazon Lex chatbot for Amazon Connect
Kevin Glick - No reviews yet

Set up 10 agent Amazon Connect contact center with inbound and outbound call flows
Geoff Groves - ★★★★★

Browse featured offers below.