Introducing our Unified Real-Time Insights Solution built upon Amazon Connect! In today's fast-paced digital services landscape, businesses are on a constant quest to deliver flawless customer experiences and make agile decisions. That is where our solution steps in, seamlessly integrating call...
WHAT IS OMNIDARS? GTS's OmniDars is a secure, scalable, and cost-effective SaaS platform built incollaboration with AWS. It offers a feature-rich online phone hearing solutionwith seamless AWS integration for optimal performance. OmniDARS is highly secure, reliable and elastic. It scales up with...
Your business goals driven Customer Experience solution for Customer service, Sales and Marketing contact centre operations, made simple to deploy and use. - All in one Agent experience with inbound calls, outbound campaign calls, customer callbacks and email, in the same flexible, configurable...
Cardinality Citizen 360 CRM is an AI-driven CRM solution for government agencies that is capable of capturing, tracking all activities and operations of the Citizen Service Center(CSC). It provides a 360 view of the customer & AI powered recommendations by analyzing their demographics, programs and...
Rapidly unlock and secure the full potential of Amazon Connect with Waterfield Tech’s Xcelerator, tailored specifically for government entities. From platform setup to project oversight, leverage comprehensive features including omnichannel and self-service, agent productivity tools, analytics and...
At KEEN BEST, we offer a comprehensive service to migrate your cloud contact center to Amazon Connect. We begin by providing consultation for proof of concept, assessing your workloads, and planning the migration while taking into account your internal readiness. From there, we seamlessly migrate...
CallGuard enables your contact centre agents to take payments securely over the phone without compromising customer experience, data security or PCI DSS compliance. Backed by patented technology, CallGuard is the most flexible and robust secure payment solution on the market. CallGuard can even...
Our mission is to enable seamless support experiences, engaging customers and service representatives, to optimize operations and nurture brand loyalty. RozieAI is an AWS partner that specializes in experience design and digital engagement, applying artificial intelligence and behavioural science...
The LOGEPAL solution has been designed to meet the challenges of customer service, operational management and provides all actors with the resources to: - Monitor the instant activity load via real time data connector connected to Amazon Connect, Salesforce, ServiceNow, Jira, Ms Exchange and so...
When you’re a small or medium sized business, moving your contact center to the cloud can seem daunting if you try to do it yourself. There are thousands of details to consider ensuring your solution meets your needs and runs smoothly, and many companies don’t have the staff or time to devote to...
showing 341 - 350