Cresta lets you drive a better customer experience, ensure compliance, and unlock revenue opportunities with our AI-driven, real-time coaching platform. We provide dynamic, live guidance to every agent based on the best practices of your top performers, let managers see and track every conversation...
Voice-based surveys that use speech recognition and natural language understanding. Build a new and engaging way of hearing your customers. Uncover the true voice of the customer experience, identify new opportunities, target new personas and increase the overall engagement.
Centrical for Amazon Connect provides an employee-centric contact center experience to boost agent performance and engagement and empower managers to provide targeted support to their teams. The solution leverages metrics from Amazon Connect, Contact Lens, and other mission-critical contact center...
Cognitive View monitors communication channels to automate quality and customer experience. In addition, it provides the necessary tools to create a customer-centric culture and reduce operational risk. Below are some of the high-level functionalities: - Supports a variety of data sources,...
CARE is a smart unified workspace for call center agents offering real-time advisory and automation. CARE enhances the productivity of agents and enables organizations to deliver a consistent brand voice while lowering support costs. CARE Foundation Package includes the following agent dashboard...
SaaS based IT Service Management solutions on the basis of USU IT Service Management. -- USU IT Service Management uses a low-code/no-code technology that ranks highly in the global survey comparing leading tools by Forrester Research: "USU has a low-code/no-code solution which is among the...
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Starting from $0.00/hr or from $0.00/yr (54% savings) for software + AWS usage fees
TurnKey Faveo Helpdesk helps save you time and money by providing a ready-to-run Faveo Helpdesk solution that is secure, supported and easy to maintain. The system auto-updates itself with security fixes and is built in a transparent 100% open source process free of hidden backdoors. Faveo Helpdesk...
Linux/Unix, Debian 12/Bookworm - 64-bit Amazon Machine Image (AMI)
Access Contact Center demonstrates your commitment to inclusion, accessibility, and data privacy. Our TTY software provides instant, direct, and private communication with deaf and hard-of-hearing customers. NexTalk integrates with AWS Connect to route RTT/TTY calls to your agent's queue....
Equip your contact center with smart AI-powered Voice Agents, and focus your teams on real value-added use cases. Customer service agents spend 40 to 50% of their time handling repetitive tasks. Automation can improve both agent productivity and customer experience. AI-powered voice agents are...
Starting from $0.14/hr or from $1,000.00/yr (18% savings) for software + AWS usage fees
This is a repackaged open source software product wherein additional charges apply for supplementary services. Helpy is a modern, open source helpdesk customer support application What advantages does the Hossted helpy deployment offer over the standard helpy community edition? -...
Linux/Unix, Ubuntu 20.04 - 64-bit Amazon Machine Image (AMI)
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